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DocuSign API Rate Limits & Security Requirements

Usage of Integrator’s Keys

DocuSign usage has grown exponentially over the last several years. In fact, more than 5.2 million customers trust DocuSign with their signature, having signed more than 50 million documents to date. We know we wouldn’t be celebrating our success without the Developer Community and your work to integrate solutions with DocuSign’s electronic document and signature management platform. THANK YOU!

To ensure our customers continue to trust DocuSign for the fastest, easiest, most secure way to get a signature, it’s important that we put further safeguards in place to protect our multi-tenant data centers. While you have probably already heard through our webinars and certification sessions that additional security was in the works, we are taking these proactive steps now as our Developer Community continues to rapidly expand.

Effective immediately, the following requirements will be implemented to ensure that DocuSign remains the fastest, easiest, most secure way to get a signature:

Usage of Integrator’s Keys
DocuSign introduced Integrator’s Keys nearly a year ago to identify third party applications. While we have made it a requirement that every integrated solution uses the Integrator’s Key, we have relied on self-compliance with this policy. Going forward, the use of Integrator’s Keys will be mandatory.

  • Effective March 15, Integrator’s Keys will be mandatory in developer sandboxes (demo.docusign.net)
  • Effective May 1, Integrator’s Keys will be mandatory for all API calls on production (www.docusign.net)

If you don’t have an Integrator’s Key, follow the below instructions to acquire one today:

1.     Go to your demo account at https://demo.docusign.net
2.     Go to Preferences > API
3.     Create a new key
4.     Make the one line change in your code described here: http://www.docusign.com/p/APIGuide/Content/DocuSignService%20API%20Overview/Authentication.htm
5.     Complete the certification form to get the process of migrating the key to production started: https://www.docusign.net/Member/PowerFormSigning.aspx?PowerFormId=eba33282-061e-4d20-aad4-a4a829cbdd5f

Please note that web service calls without an Integrator’s Key after March 15 will receive an exception on every call made.

API Call Rate Limit
To maintain reliability and stability within our demo and production environments, DocuSign has operated with certain API call efficiency guidelines. To ensure effective load balance, we continually monitor the API calls in our backend systems and reach out to work with developers putting unnecessary burden on the system. Going forward, DocuSign will implement an API Call Rate Limit to further balance loads on the system.

  • Effective March 15, the demo environment (demo.docusign.net) will be limited to a call rate of 1,000 API calls per hour per account
  • Effective May 1, the production environment (www.docusign.net) will be limited to a call rate of 1,000 API calls per hour per account

Please note that when the API call rate limit is reached you will receive an exception on every call for up to 60 minutes, until the next hour starts.

There are a number of ways to minimize API impact such as using bulk operators for requesting status, utilizing DocuSign’s event notification feature, and refraining from repeatedly requesting information on envelopes that are in terminal state (Completed, Declined and Voided). If you find that your application still requires more than 1,000 calls per hour per account, please contact [email protected] for help in re-architecting your solution.

Applications that have gone through DocuSign certification within the past year and complied with all efficiency and security guidelines should not be effected. To test your application under these new requirements, run it against demo.docusign.net after March 15 to ensure no interruption of service within production.

Again, thank you for your support of DocuSign to date and going forward with the use of Integrator’s Keys and working within API call rates to further ensure the security and stability the DocuSign developer environment. If you have any questions, please start with our Developer Forum: http://community.docusign.com. Thank you!

Best regards,
The DocuSign Team

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More Stories By An Bui

Social Media Professional with substantial experience identifying, characterizing and connecting online communities and authors. Strong orientation on actionable recommendations that provide mutually beneficial value for communities and organizations for stakeholders.

Currently, I serve as the social media manager for DocuSign, Inc., the market leader and global standard for electronic signature. DocuSign provides the world’s largest and fastest growing electronic signature platform, empowering businesses to complete transactions online quickly and securely while improving compliance and dramatically reducing costs.

DocuSign is the only cloud computing-based electronic signature platform that entirely replaces slow, expensive paper transactions with a fast, efficient and completely digital solution. Accessible from any Internet-connected device, DocuSign supports virtually any document and form type in simple and complex workflows, and provides broad user authentication options, data collection, secure document/data storage and retrieval, as well as real-time negotiation and collaboration tools.

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