Welcome!

Cloud Security Authors: Elizabeth White, Mehdi Daoudi, John Walsh, Liz McMillan, Xenia von Wedel

Related Topics: Cloud Security, Java IoT, Industrial IoT, Microservices Expo, Agile Computing, Release Management

Cloud Security: Article

What Is the Future of Security Incident Response?

An interview with CyberSponse CEO Joseph Loomis

With the common theme in today's security management conversations being "your security will fail" and "expect to be breached," there's no question that there has been increased interest in the area of incident response. The industry is realizing that the addition of regulations, people, or even product features, is not going to cut it - a next generation incident response offering is needed.

To get a view of what the next-generation incident response solution might look like, Web Security Journal sat down with entrepreneur and life-long incident response veteran, Joseph Loomis, a cooperative member with the FBI and DEA's divisions on Cybercrime and founder and CEO of Phoenix-based CyberSponse.

WSJ: Tell us a little bit about yourself - why does incident response interest you enough to start a company that appears to be all IR all the time?

Joseph Loomis: The desire to help people and businesses in need is in my bones. In fact, my experience with incident response goes all the way back to my childhood days when my father and his friends saw a gap in community protection and emergency "incident" response, and in turn created an entirely new fire department for our town. What I saw was that most people aren't aware that nearly every medical emergency - even if not fire related - is responded to by the fire department. My father and his friends came up with their own incident response program - they saw the need and made it a reality. They took the bull by the horns, figured it out, and worked on it until they got it right. Watching them, I repeatedly got to see how people responded during traumatic/chaotic events.

Like my father, I too served six years in the military, an experience that allowed me to help individuals, organizations, and countries alike. Shortly after completing my service with the armed forces and attending the University of Florida for Electrical Engineering, I was working for an electronics manufacturer in California. While working as the director of engineering, I saw the need for businesses to protect their assets in the online world. In response to this need, I founded NetEnforcers, a company chartered with protecting online brands and intellectual property. After successfully growing the company and securing customers like Apple, Microsoft, Cisco, Samsung, LG and Pfizer, I sold NetEnforcers, both debt-free and very profitable. Soon after, I began to look for the next area where I could help the world become a better place.

As a formally licensed Private Investigator and a cooperative member with the FBI & DEA's divisions on Cybercrime, I have been fortunate to connect with other entrepreneurs and security industry experts that share the same goals as I do. In 2011, I looked to Spyro Malaspinas, a proven, trusted, and innovative information security leader and a long time friend, to partner with me as a co-founder for CyberSponse - a Phoenix-based company chartered with helping organizations successfully respond to the inevitable security breach. Together Spyro and I developed the business case that would make CyberSponse a reality.

WSJ: What do you see as the biggest challenge faced by organizations with respect to security incident response?

Loomis: As you can imagine, my exposure to fire response, medical response, and military response presented me with far worse situations than a firewall breach. It's safe to say that these experiences taught me how to remain calm under pressure, to recognize how important planning is, and to appreciate how critical communication is during a crisis. Relating this back to cybersecurity, I find the biggest challenge in IR is having the right information available to the right people on the IR team at the right time, and being able to communicate and collaborate throughout the entire response process.

For example, most IR programs involve the use of panicky conference calls and drawn-out email communications, both of which seem to get in the way when something really serious is happening. If you haven't been through it, it may be hard for you to understand. But think about it for a minute - speed of communication is critical during an incident. Even if the right people are included in an email thread, if the critical person is not looking at their email program when it really matters, something can get missed. Similarly, oftentimes the IR leads don't have a clear view of who's doing what and when, regardless of the communication methods used.

WSJ: If you were to pick one big thing that has to change for IR, what would that be?

Loomis: Collaborative communication. The problem is that most IR personnel only know the email/conference call method to incident response. The improvement of standard IR methods needs to be the focus of organizations. In my mind, this is exactly where IR necessitates transformation. New methods of communication need to be leveraged; we need to move things from an ad-hoc model where organizations are forced to jump the tracks, to a cohesive experience that enables teams to communicate and collaborate. We could look to "The Computer Incident Response Planning Handbook" by Neal K McCarthy as a starting point for how to begin this transformation as it is a great source for what works during IR..

WSJ: What prompted you to tackle these challenges with your founding of CyberSponse?

Loomis: I know from first-hand experience that leadership, coordination, communication, planning, and collaboration are key elements to controlling a chaotic situation. Reaching out to old friends that were familiar with security, Spyro included, we decided to form CyberSponse. After digesting the business model and vetting it and the technology plans with some great contacts in the security world, I elected to personally invest over what will be 2M when we hit the market. Our founding management team has been developed through a close network of experienced and trusted friends and partners. And, rather than building an engineering team from the ground up, we looked to a development genius who already had an experienced and functional team, Paul Janisko. He quickly joined the march, and right from the start, we found ourselves with a solid plan, a solid team, and a solid solution to a problem that is not going away.

We are well positioned to succeed and intend to make CyberSponse a reality very soon, a reality that will change the face of IR forever, a reality that will seen by the world at the upcoming launch at RSA 2013 in San Francisco.

WSJ: How will CyberSponse shape the future of incident response?

Loomis: While our solution is far from simple to develop, simply put, CyberSponse is going to bring the efficiency, economics, transparency, and analytics that IR has needed for a long time. No more relying solely on ticketing systems, no more conference calls lasting 6 hours, no more meetings to have meetings. The CyberSponse solution has been tailored to handle the future of IR, designed specifically to streamline the use of a variety of technologies such as SMS, instant messaging, secure document collaboration, and mobile (to name a few). One example I can share pre-launch is that the CyberSponse system will offer built-in tools and training which will help teams become more prepared for a breach when it occurs. Also, by partnering with cutting edge providers like FireHost, Carbon Black, and Blackhills InfoSec, CyberSponse is going to put the power of IR back in the hands of the IR team in a way they've never experienced before, giving them the ability to respond with confidence from wherever they are.

WSJ: What does the future hold for CyberSponse?

Loomis: Legacy technologies like email and ticketing systems are holding the IR teams back, forcing them to operate outside even the best laid out IR plans. In fact, best practices such as NIST SP800-61 and ISO-27035 call for organizations to stay out of email when an incident occurs - not use it as the main tool for communication. With several patents pending, this is the future for CyberSponse - we will bring the IR teams up to date with a next generation IR solution so they can actually follow industry standards, guidelines, regulations, and more - while becoming more effective and efficient in their IR programs while doing so. CyberSponse will provide the perfect solution for companies small and large, leveraging a cyber-response community we help build where companies help each other fight cyber-crime and respond to cyber-attacks.

One final thought that I would add with respect to standards and regulations is the IR audit trail. CyberSponse, effectively operating as a secure bunker for all IR activities, will keep track of everything IR related and keep it secure within the bunker. Organizations will be able to see and report on what Resource A did and what Resource B forgot to do - even if one of those resources is an external service provider bound to an IR SLA. This will be an auditors dream - and will help the organization improve upon future IR activities.

More Stories By Liz McMillan

News Desk compiles and publishes breaking news stories, press releases and latest news articles as they happen.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
It is of utmost importance for the future success of WebRTC to ensure that interoperability is operational between web browsers and any WebRTC-compliant client. To be guaranteed as operational and effective, interoperability must be tested extensively by establishing WebRTC data and media connections between different web browsers running on different devices and operating systems. In his session at WebRTC Summit at @ThingsExpo, Dr. Alex Gouaillard, CEO and Founder of CoSMo Software, presented ...
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, introduced two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a multip...
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
SYS-CON Events announced today that Evatronix will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Evatronix SA offers comprehensive solutions in the design and implementation of electronic systems, in CAD / CAM deployment, and also is a designer and manufacturer of advanced 3D scanners for professional applications.
Leading companies, from the Global Fortune 500 to the smallest companies, are adopting hybrid cloud as the path to business advantage. Hybrid cloud depends on cloud services and on-premises infrastructure working in unison. Successful implementations require new levels of data mobility, enabled by an automated and seamless flow across on-premises and cloud resources. In his general session at 21st Cloud Expo, Greg Tevis, an IBM Storage Software Technical Strategist and Customer Solution Architec...
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
An increasing number of companies are creating products that combine data with analytical capabilities. Running interactive queries on Big Data requires complex architectures to store and query data effectively, typically involving data streams, an choosing efficient file format/database and multiple independent systems that are tied together through custom-engineered pipelines. In his session at @BigDataExpo at @ThingsExpo, Tomer Levi, a senior software engineer at Intel’s Advanced Analytics gr...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things’). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing? IoT is not about the devices, it’s about the data consumed and generated. The devices are tools, mechanisms, conduits. In his session at Internet of Things at Cloud Expo | DXWor...