Welcome!

Cloud Security Authors: Elizabeth White, Rishi Bhargava, Liz McMillan, Yeshim Deniz, Pat Romanski

Related Topics: Cloud Security, Java IoT, Industrial IoT, Microservices Expo, Agile Computing, Release Management

Cloud Security: Article

What Is the Future of Security Incident Response?

An interview with CyberSponse CEO Joseph Loomis

With the common theme in today's security management conversations being "your security will fail" and "expect to be breached," there's no question that there has been increased interest in the area of incident response. The industry is realizing that the addition of regulations, people, or even product features, is not going to cut it - a next generation incident response offering is needed.

To get a view of what the next-generation incident response solution might look like, Web Security Journal sat down with entrepreneur and life-long incident response veteran, Joseph Loomis, a cooperative member with the FBI and DEA's divisions on Cybercrime and founder and CEO of Phoenix-based CyberSponse.

WSJ: Tell us a little bit about yourself - why does incident response interest you enough to start a company that appears to be all IR all the time?

Joseph Loomis: The desire to help people and businesses in need is in my bones. In fact, my experience with incident response goes all the way back to my childhood days when my father and his friends saw a gap in community protection and emergency "incident" response, and in turn created an entirely new fire department for our town. What I saw was that most people aren't aware that nearly every medical emergency - even if not fire related - is responded to by the fire department. My father and his friends came up with their own incident response program - they saw the need and made it a reality. They took the bull by the horns, figured it out, and worked on it until they got it right. Watching them, I repeatedly got to see how people responded during traumatic/chaotic events.

Like my father, I too served six years in the military, an experience that allowed me to help individuals, organizations, and countries alike. Shortly after completing my service with the armed forces and attending the University of Florida for Electrical Engineering, I was working for an electronics manufacturer in California. While working as the director of engineering, I saw the need for businesses to protect their assets in the online world. In response to this need, I founded NetEnforcers, a company chartered with protecting online brands and intellectual property. After successfully growing the company and securing customers like Apple, Microsoft, Cisco, Samsung, LG and Pfizer, I sold NetEnforcers, both debt-free and very profitable. Soon after, I began to look for the next area where I could help the world become a better place.

As a formally licensed Private Investigator and a cooperative member with the FBI & DEA's divisions on Cybercrime, I have been fortunate to connect with other entrepreneurs and security industry experts that share the same goals as I do. In 2011, I looked to Spyro Malaspinas, a proven, trusted, and innovative information security leader and a long time friend, to partner with me as a co-founder for CyberSponse - a Phoenix-based company chartered with helping organizations successfully respond to the inevitable security breach. Together Spyro and I developed the business case that would make CyberSponse a reality.

WSJ: What do you see as the biggest challenge faced by organizations with respect to security incident response?

Loomis: As you can imagine, my exposure to fire response, medical response, and military response presented me with far worse situations than a firewall breach. It's safe to say that these experiences taught me how to remain calm under pressure, to recognize how important planning is, and to appreciate how critical communication is during a crisis. Relating this back to cybersecurity, I find the biggest challenge in IR is having the right information available to the right people on the IR team at the right time, and being able to communicate and collaborate throughout the entire response process.

For example, most IR programs involve the use of panicky conference calls and drawn-out email communications, both of which seem to get in the way when something really serious is happening. If you haven't been through it, it may be hard for you to understand. But think about it for a minute - speed of communication is critical during an incident. Even if the right people are included in an email thread, if the critical person is not looking at their email program when it really matters, something can get missed. Similarly, oftentimes the IR leads don't have a clear view of who's doing what and when, regardless of the communication methods used.

WSJ: If you were to pick one big thing that has to change for IR, what would that be?

Loomis: Collaborative communication. The problem is that most IR personnel only know the email/conference call method to incident response. The improvement of standard IR methods needs to be the focus of organizations. In my mind, this is exactly where IR necessitates transformation. New methods of communication need to be leveraged; we need to move things from an ad-hoc model where organizations are forced to jump the tracks, to a cohesive experience that enables teams to communicate and collaborate. We could look to "The Computer Incident Response Planning Handbook" by Neal K McCarthy as a starting point for how to begin this transformation as it is a great source for what works during IR..

WSJ: What prompted you to tackle these challenges with your founding of CyberSponse?

Loomis: I know from first-hand experience that leadership, coordination, communication, planning, and collaboration are key elements to controlling a chaotic situation. Reaching out to old friends that were familiar with security, Spyro included, we decided to form CyberSponse. After digesting the business model and vetting it and the technology plans with some great contacts in the security world, I elected to personally invest over what will be 2M when we hit the market. Our founding management team has been developed through a close network of experienced and trusted friends and partners. And, rather than building an engineering team from the ground up, we looked to a development genius who already had an experienced and functional team, Paul Janisko. He quickly joined the march, and right from the start, we found ourselves with a solid plan, a solid team, and a solid solution to a problem that is not going away.

We are well positioned to succeed and intend to make CyberSponse a reality very soon, a reality that will change the face of IR forever, a reality that will seen by the world at the upcoming launch at RSA 2013 in San Francisco.

WSJ: How will CyberSponse shape the future of incident response?

Loomis: While our solution is far from simple to develop, simply put, CyberSponse is going to bring the efficiency, economics, transparency, and analytics that IR has needed for a long time. No more relying solely on ticketing systems, no more conference calls lasting 6 hours, no more meetings to have meetings. The CyberSponse solution has been tailored to handle the future of IR, designed specifically to streamline the use of a variety of technologies such as SMS, instant messaging, secure document collaboration, and mobile (to name a few). One example I can share pre-launch is that the CyberSponse system will offer built-in tools and training which will help teams become more prepared for a breach when it occurs. Also, by partnering with cutting edge providers like FireHost, Carbon Black, and Blackhills InfoSec, CyberSponse is going to put the power of IR back in the hands of the IR team in a way they've never experienced before, giving them the ability to respond with confidence from wherever they are.

WSJ: What does the future hold for CyberSponse?

Loomis: Legacy technologies like email and ticketing systems are holding the IR teams back, forcing them to operate outside even the best laid out IR plans. In fact, best practices such as NIST SP800-61 and ISO-27035 call for organizations to stay out of email when an incident occurs - not use it as the main tool for communication. With several patents pending, this is the future for CyberSponse - we will bring the IR teams up to date with a next generation IR solution so they can actually follow industry standards, guidelines, regulations, and more - while becoming more effective and efficient in their IR programs while doing so. CyberSponse will provide the perfect solution for companies small and large, leveraging a cyber-response community we help build where companies help each other fight cyber-crime and respond to cyber-attacks.

One final thought that I would add with respect to standards and regulations is the IR audit trail. CyberSponse, effectively operating as a secure bunker for all IR activities, will keep track of everything IR related and keep it secure within the bunker. Organizations will be able to see and report on what Resource A did and what Resource B forgot to do - even if one of those resources is an external service provider bound to an IR SLA. This will be an auditors dream - and will help the organization improve upon future IR activities.

More Stories By Liz McMillan

News Desk compiles and publishes breaking news stories, press releases and latest news articles as they happen.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
"ReadyTalk is an audio and web video conferencing provider. We've really come to embrace WebRTC as the platform for our future of technology," explained Dan Cunningham, CTO of ReadyTalk, in this SYS-CON.tv interview at WebRTC Summit at 19th Cloud Expo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
Financial Technology has become a topic of intense interest throughout the cloud developer and enterprise IT communities. Accordingly, attendees at the upcoming 20th Cloud Expo at the Javits Center in New York, June 6-8, 2017, will find fresh new content in a new track called FinTech.
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
In his keynote at 18th Cloud Expo, Andrew Keys, Co-Founder of ConsenSys Enterprise, provided an overview of the evolution of the Internet and the Database and the future of their combination – the Blockchain. Andrew Keys is Co-Founder of ConsenSys Enterprise. He comes to ConsenSys Enterprise with capital markets, technology and entrepreneurial experience. Previously, he worked for UBS investment bank in equities analysis. Later, he was responsible for the creation and distribution of life sett...
The WebRTC Summit New York, to be held June 6-8, 2017, at the Javits Center in New York City, NY, announces that its Call for Papers is now open. Topics include all aspects of improving IT delivery by eliminating waste through automated business models leveraging cloud technologies. WebRTC Summit is co-located with 20th International Cloud Expo and @ThingsExpo. WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web co...
Successful digital transformation requires new organizational competencies and capabilities. Research tells us that the biggest impediment to successful transformation is human; consequently, the biggest enabler is a properly skilled and empowered workforce. In the digital age, new individual and collective competencies are required. In his session at 19th Cloud Expo, Bob Newhouse, CEO and founder of Agilitiv, drew together recent research and lessons learned from emerging and established compa...
WebRTC is the future of browser-to-browser communications, and continues to make inroads into the traditional, difficult, plug-in web communications world. The 6th WebRTC Summit continues our tradition of delivering the latest and greatest presentations within the world of WebRTC. Topics include voice calling, video chat, P2P file sharing, and use cases that have already leveraged the power and convenience of WebRTC.
20th Cloud Expo, taking place June 6-8, 2017, at the Javits Center in New York City, NY, will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud strategy.
Extracting business value from Internet of Things (IoT) data doesn’t happen overnight. There are several requirements that must be satisfied, including IoT device enablement, data analysis, real-time detection of complex events and automated orchestration of actions. Unfortunately, too many companies fall short in achieving their business goals by implementing incomplete solutions or not focusing on tangible use cases. In his general session at @ThingsExpo, Dave McCarthy, Director of Products...
Businesses and business units of all sizes can benefit from cloud computing, but many don't want the cost, performance and security concerns of public cloud nor the complexity of building their own private clouds. Today, some cloud vendors are using artificial intelligence (AI) to simplify cloud deployment and management. In his session at 20th Cloud Expo, Ajay Gulati, Co-founder and CEO of ZeroStack, will discuss how AI can simplify cloud operations. He will cover the following topics: why clou...
The Internet of Things (IoT) promises to simplify and streamline our lives by automating routine tasks that distract us from our goals. This promise is based on the ubiquitous deployment of smart, connected devices that link everything from industrial control systems to automobiles to refrigerators. Unfortunately, comparatively few of the devices currently deployed have been developed with an eye toward security, and as the DDoS attacks of late October 2016 have demonstrated, this oversight can ...
DevOps is being widely accepted (if not fully adopted) as essential in enterprise IT. But as Enterprise DevOps gains maturity, expands scope, and increases velocity, the need for data-driven decisions across teams becomes more acute. DevOps teams in any modern business must wrangle the ‘digital exhaust’ from the delivery toolchain, "pervasive" and "cognitive" computing, APIs and services, mobile devices and applications, the Internet of Things, and now even blockchain. In this power panel at @...
Internet-of-Things discussions can end up either going down the consumer gadget rabbit hole or focused on the sort of data logging that industrial manufacturers have been doing forever. However, in fact, companies today are already using IoT data both to optimize their operational technology and to improve the experience of customer interactions in novel ways. In his session at @ThingsExpo, Gordon Haff, Red Hat Technology Evangelist, will share examples from a wide range of industries – includin...
"We build IoT infrastructure products - when you have to integrate different devices, different systems and cloud you have to build an application to do that but we eliminate the need to build an application. Our products can integrate any device, any system, any cloud regardless of protocol," explained Peter Jung, Chief Product Officer at Pulzze Systems, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
"We're a cybersecurity firm that specializes in engineering security solutions both at the software and hardware level. Security cannot be an after-the-fact afterthought, which is what it's become," stated Richard Blech, Chief Executive Officer at Secure Channels, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.
According to Forrester Research, every business will become either a digital predator or digital prey by 2020. To avoid demise, organizations must rapidly create new sources of value in their end-to-end customer experiences. True digital predators also must break down information and process silos and extend digital transformation initiatives to empower employees with the digital resources needed to win, serve, and retain customers.
The IoT is changing the way enterprises conduct business. In his session at @ThingsExpo, Eric Hoffman, Vice President at EastBanc Technologies, discussed how businesses can gain an edge over competitors by empowering consumers to take control through IoT. He cited examples such as a Washington, D.C.-based sports club that leveraged IoT and the cloud to develop a comprehensive booking system. He also highlighted how IoT can revitalize and restore outdated business models, making them profitable ...
In his general session at 19th Cloud Expo, Manish Dixit, VP of Product and Engineering at Dice, discussed how Dice leverages data insights and tools to help both tech professionals and recruiters better understand how skills relate to each other and which skills are in high demand using interactive visualizations and salary indicator tools to maximize earning potential. Manish Dixit is VP of Product and Engineering at Dice. As the leader of the Product, Engineering and Data Sciences team at D...
"Once customers get a year into their IoT deployments, they start to realize that they may have been shortsighted in the ways they built out their deployment and the key thing I see a lot of people looking at is - how can I take equipment data, pull it back in an IoT solution and show it in a dashboard," stated Dave McCarthy, Director of Products at Bsquare Corporation, in this SYS-CON.tv interview at @ThingsExpo, held November 1-3, 2016, at the Santa Clara Convention Center in Santa Clara, CA.