|By Jon Kuhn||
|March 11, 2013 07:00 AM EDT||
To say that mobility is affecting the way enterprises do business is akin to suggesting the planets revolve around the sun. These are not unproven theories, they are undisputed facts. However, while the modern model of the solar system was established long ago, the effects of enterprise mobility on business practices have only much more recently become overwhelmingly apparent.
From interacting with customers to improving employee productivity, mobility - in particular, the use of smart mobile devices such as smartphones and tablets - has proven its mettle as an effective business tool. In fact, a Symantec survey found that many companies are going all in on mobility, with 59 percent of respondents reporting that they are now making their line of business applications available on mobile devices. An even more impressive 71 percent of businesses are looking at implementing a customized corporate "app store" just for mobile applications.
However, for all the benefits of mobility there are clear and present challenges associated with the technology as well. In the same survey, nearly half of the organizations that responded - 48 percent - said they see enterprise mobility as "somewhat to extremely challenging." As a consequence, mobility in general is requiring significant effort to manage. Indeed, an average of 31 percent of IT staff at the organizations surveyed is involved in some way with mobility.
All this begs the question - why are companies finding mobility to be so challenging? There are numerous point answers to this question. These include dealing with employee demand to use personal devices for work and the need to support a fractured market, made up of many operating systems and device manufacturers. However, all these lead back to one overarching reason companies are struggling with mobility: most enterprises are trying to implement mobility while otherwise leaving their IT organizational structure unchanged.
In other words, companies are trying to fit the management and security of enterprise mobility into their existing IT organizational chart. This traditional structure has been well suited to managing PCs and laptops for the past 20 years, but just as Galileo's now famous telescope rendered the notion of a geocentric solar system - or one in which the earth is at the center of the solar system - archaic, so too has enterprise mobility rendered the traditional IT organizational infrastructure inadequate.
To better understand why this is the case, consider the segments that make up a typical traditional enterprise IT organization:
It all begins with a chief information officer. Under the CIO are a number of teams such as network operations, desktop or endpoint operations and application development and deployment. Working in parallel to the CIO is the chief information security officer. Under the CISO, the endpoint security team develops policies and puts technology in place to effectively secure the company's information.
Where does enterprise mobility fall? Regardless of whether we are talking about company-owned or personally owned devices, the answer, unfortunately, is into the gaps between these groups. The very nature of modern mobile technology causes it to span across the traditional IT boundaries.
For example, the desktop or endpoint operations team must be involved with managing mobility because, after all, at the end of the day we are talking about endpoints. However, mobile devices rely on a high degree of connectivity to the network and the cloud, much more so than traditional endpoints. Thus, the network operations should have a say as well. At the same time, mobile devices are nothing without the apps that make them so productive. The application development and deployment team is also in the mix. And we cannot forget that the endpoint security team must be involved to enforce mobility-related security and compliance policies.
In reality, what is happening in most organizations is that no single group is being given charge over mobility, because each plays a part in the mobile environment in some way or another. Even when one of the above teams is given responsibility to oversee mobility, that particular group typically has vastly different priorities than the others that must also be involved. The result is a lack of efficiency and cohesiveness when it comes to enterprise mobility. Or, in other words, the result is nearly half of companies finding mobility to be "somewhat to extremely challenging" as the survey discussed above concluded.
What is the solution? The companies that are most successful at implementing mobility have adapted their overall IT organizational structure to meet the demands of mobility, not the other way around. This begins with a chief mobility officer who operates side by side with the CIO and CISO, or alternatively a director of enterprise mobility who reports directly to the CIO. Either way, under this individual is an enterprise mobility group with the sole mandate to implement, manage and secure mobile technology.
Such an enterprise mobility group oversees all aspects of the mobile environment, from the devices to the apps to the connectivity. This team also enforces CISO-developed policies. There are a few recommendations for developing and operating such a group that are nearly universally applicable. These include:
- Think strategically when building the organizational model. An ad-hoc enterprise mobility team is not the answer and will only result in partial success. To be highly effective, enterprise mobility groups need to be organized strategically. An organizational model for the team should include details on how to resource the group and the specific mandate or charter they will operate under. In addition, it should also cover the particulars on how they should approach the challenge of overseeing the company's mobile initiatives. This includes the technology and tools - such as mobile device management and mobile application management - they should use, how to segment the user base and identify the needs of each segment, how to implement scalable solutions, how to plan for centralized management and how to phase in integration with existing technology and networks.
- Involve line of business decision makers. To make an enterprise mobility team successful, business stakeholders must be given direct access to the group's leadership. Doing so will ensure that the policies and strategies the team develops and implements are in line with what those that have feet on the ground actually need. Many companies struggle to achieve the full return on investment possible through mobility because they do not have a clear understanding of what they are trying to accomplish when it comes to mobility.
- Make improving the user experience a primary goal. Enterprise mobility is a complex topic, but it all boils down to one thing: user productivity. Thus, the user experience must be a focus of the enterprise mobility group. Every facet of the mobile user experience must be accounted for, from on-boarding to app delivery to access and data manipulation. It's all about helping users work smarter and making personal and business activities coexist as seamlessly as possible. Related to this is defining and measuring a new mobile service-level agreement that the team will be held to. It should include users' ability to access to data and apps quickly, the use of a wide variety of platforms and the capability to access data from anywhere.
- Keep the lines of communication open. One of the worst things that can happen once an enterprise mobility group is created is to allow the team to operate in a vacuum. As previously discussed, mobility crosses over the various divisions within a traditional IT infrastructure. As such, it is imperative that the enterprise mobility group maintains a close working relationship with the rest of IT. It will be difficult for them to effectively do their job if they do not.
It is important to realize that many companies are exploring how they can best take advantage of and streamline mobility. The companies that figure out quickly the benefits of creating a dedicated team to manage enterprise mobility will have a significant advantage over those that do not. In addition, it is important to note that regardless of how far down the path of enabling mobility a company is, it cannot be guaranteed that employees are not already using mobile devices for business. By establishing a team to oversee this use, companies can make sure it happens on their terms.
In short, one doesn't need to be an astronomer to see the impact enterprise mobility can have on day-to-day business operations. Creating a dedicated enterprise mobility group is the next step in maximizing these benefits.
SYS-CON Events announced today that DatacenterDynamics has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY. DatacenterDynamics is a brand of DCD Group, a global B2B media and publishing company that develops products to help senior professionals in the world's most ICT dependent organizations make risk-based infrastructure and capacity decisions.
Apr. 29, 2016 05:45 AM EDT Reads: 2,387
SYS-CON Events announced today TMCnet has been named “Media Sponsor” of SYS-CON's 18th International Cloud Expo, which will take place on June 7–9, 2016, at the Javits Center in New York City, NY, and the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Technology Marketing Corporation (TMC) is the world's leading business-to-business and integrated marketing media company, servicing niche markets within the com...
Apr. 29, 2016 04:45 AM EDT Reads: 2,338
The IoT has the potential to create a renaissance of manufacturing in the US and elsewhere. In his session at 18th Cloud Expo, Florent Solt, CTO and chief architect of Netvibes, will discuss how the expected exponential increase in the amount of data that will be processed, transported, stored, and accessed means there will be a huge demand for smart technologies to deliver it. Florent Solt is the CTO and chief architect of Netvibes. Prior to joining Netvibes in 2007, he co-founded Rift Technol...
Apr. 28, 2016 07:00 PM EDT Reads: 1,465
Join IBM June 8 at 18th Cloud Expo at the Javits Center in New York City, NY, and learn how to innovate like a startup and scale for the enterprise. You need to deliver quality applications faster and cheaper, attract and retain customers with an engaging experience across devices, and seamlessly integrate your enterprise systems. And you can't take 12 months to do it.
Apr. 28, 2016 04:45 PM EDT Reads: 1,724
This is not a small hotel event. It is also not a big vendor party where politicians and entertainers are more important than real content. This is Cloud Expo, the world's longest-running conference and exhibition focused on Cloud Computing and all that it entails. If you want serious presentations and valuable insight about Cloud Computing for three straight days, then register now for Cloud Expo.
Apr. 28, 2016 04:30 PM EDT Reads: 1,617
IoT device adoption is growing at staggering rates, and with it comes opportunity for developers to meet consumer demand for an ever more connected world. Wireless communication is the key part of the encompassing components of any IoT device. Wireless connectivity enhances the device utility at the expense of ease of use and deployment challenges. Since connectivity is fundamental for IoT device development, engineers must understand how to overcome the hurdles inherent in incorporating multipl...
Apr. 28, 2016 02:45 PM EDT Reads: 1,360
Machine Learning helps make complex systems more efficient. By applying advanced Machine Learning techniques such as Cognitive Fingerprinting, wind project operators can utilize these tools to learn from collected data, detect regular patterns, and optimize their own operations. In his session at 18th Cloud Expo, Stuart Gillen, Director of Business Development at SparkCognition, will discuss how research has demonstrated the value of Machine Learning in delivering next generation analytics to im...
Apr. 28, 2016 02:30 PM EDT Reads: 1,550
Manufacturers are embracing the Industrial Internet the same way consumers are leveraging Fitbits – to improve overall health and wellness. Both can provide consistent measurement, visibility, and suggest performance improvements customized to help reach goals. Fitbit users can view real-time data and make adjustments to increase their activity. In his session at @ThingsExpo, Mark Bernardo Professional Services Leader, Americas, at GE Digital, will discuss how leveraging the Industrial Interne...
Apr. 28, 2016 01:15 PM EDT Reads: 1,085
The paradigm has shifted. A Gartner survey shows that 43% of organizations are using or plan to implement the Internet of Things in 2016. However, not just a handful of companies are still using the old-style ad-hoc trial-and-error ways, unaware of the critical barriers, paint points, traps, and hidden roadblocks. How can you become a winner? In his session at @ThingsExpo, Tony Shan will present a methodical approach to guide the holistic adoption and enablement of IoT implementations. This ov...
Apr. 28, 2016 01:00 PM EDT Reads: 1,500
SYS-CON Events announced today that Stratoscale, the software company developing the next generation data center operating system, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Stratoscale is revolutionizing the data center with a zero-to-cloud-in-minutes solution. With Stratoscale’s hardware-agnostic, Software Defined Data Center (SDDC) solution to store everything, run anything and scale everywhere...
Apr. 28, 2016 12:45 PM EDT Reads: 1,450
Angular 2 is a complete re-write of the popular framework AngularJS. Programming in Angular 2 is greatly simplified – now it's a component-based well-performing framework. This immersive one-day workshop at 18th Cloud Expo, led by Yakov Fain, a Java Champion and a co-founder of the IT consultancy Farata Systems and the product company SuranceBay, will provide you with everything you wanted to know about Angular 2.
Apr. 28, 2016 12:15 PM EDT Reads: 1,602
Digital payments using wearable devices such as smart watches, fitness trackers, and payment wristbands are an increasing area of focus for industry participants, and consumer acceptance from early trials and deployments has encouraged some of the biggest names in technology and banking to continue their push to drive growth in this nascent market. Wearable payment systems may utilize near field communication (NFC), radio frequency identification (RFID), or quick response (QR) codes and barcodes...
Apr. 28, 2016 12:00 PM EDT Reads: 532
SYS-CON Events announced today that Men & Mice, the leading global provider of DNS, DHCP and IP address management overlay solutions, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. The Men & Mice Suite overlay solution is already known for its powerful application in heterogeneous operating environments, enabling enterprises to scale without fuss. Building on a solid range of diverse platform support,...
Apr. 28, 2016 11:30 AM EDT Reads: 2,175
You deployed your app with the Bluemix PaaS and it's gaining some serious traction, so it's time to make some tweaks. Did you design your application in a way that it can scale in the cloud? Were you even thinking about the cloud when you built the app? If not, chances are your app is going to break. Check out this webcast to learn various techniques for designing applications that will scale successfully in Bluemix, for the confidence you need to take your apps to the next level and beyond.
Apr. 28, 2016 11:00 AM EDT Reads: 1,394
The increasing popularity of the Internet of Things necessitates that our physical and cognitive relationship with wearable technology will change rapidly in the near future. This advent means logging has become a thing of the past. Before, it was on us to track our own data, but now that data is automatically available. What does this mean for mHealth and the "connected" body? In her session at @ThingsExpo, Lisa Calkins, CEO and co-founder of Amadeus Consulting, will discuss the impact of wea...
Apr. 28, 2016 10:30 AM EDT Reads: 526
Whether your IoT service is connecting cars, homes, appliances, wearable, cameras or other devices, one question hangs in the balance – how do you actually make money from this service? The ability to turn your IoT service into profit requires the ability to create a monetization strategy that is flexible, scalable and working for you in real-time. It must be a transparent, smoothly implemented strategy that all stakeholders – from customers to the board – will be able to understand and comprehe...
Apr. 28, 2016 10:15 AM EDT Reads: 938
So, you bought into the current machine learning craze and went on to collect millions/billions of records from this promising new data source. Now, what do you do with them? Too often, the abundance of data quickly turns into an abundance of problems. How do you extract that "magic essence" from your data without falling into the common pitfalls? In her session at @ThingsExpo, Natalia Ponomareva, Software Engineer at Google, will provide tips on how to be successful in large scale machine lear...
Apr. 28, 2016 10:00 AM EDT Reads: 717
SYS-CON Events announced today that Ericsson has been named “Gold Sponsor” of SYS-CON's @ThingsExpo, which will take place on June 7-9, 2016, at the Javits Center in New York, New York. Ericsson is a world leader in the rapidly changing environment of communications technology – providing equipment, software and services to enable transformation through mobility. Some 40 percent of global mobile traffic runs through networks we have supplied. More than 1 billion subscribers around the world re...
Apr. 28, 2016 10:00 AM EDT Reads: 676
SYS-CON Events announced today that Fusion, a leading provider of cloud services, will exhibit at SYS-CON's 18th International Cloud Expo®, which will take place on June 7-9, 2016, at the Javits Center in New York City, NY. Fusion, a leading provider of integrated cloud solutions to small, medium and large businesses, is the industry's single source for the cloud. Fusion's advanced, proprietary cloud service platform enables the integration of leading edge solutions in the cloud, including cloud...
Apr. 28, 2016 09:30 AM EDT Reads: 2,498
There is an ever-growing explosion of new devices that are connected to the Internet using “cloud” solutions. This rapid growth is creating a massive new demand for efficient access to data. And it’s not just about connecting to that data anymore. This new demand is bringing new issues and challenges and it is important for companies to scale for the coming growth. And with that scaling comes the need for greater security, gathering and data analysis, storage, connectivity and, of course, the...
Apr. 28, 2016 09:00 AM EDT Reads: 527