Click here to close now.




















Welcome!

Cloud Security Authors: Elizabeth White, Pat Romanski, Jason Bloomberg, SmartBear Blog, Ed Featherston

Related Topics: Adobe Flex

Adobe Flex: Article

Flex and LiveCycle - Platform for Enterprise Success

We have taken the decision to bring together the Rich Internet Application practice with our LiveCycle practice

When I joined Macromedia/Adobe Consulting, my role as Practice Leader was to grow a practice in EMEA around Rich Internet Application technologies. In recent months, we have taken the decision to bring together the Rich Internet Application practice with our LiveCycle practice, reflecting the recurrence in opportunity for us to fuse these client and server technologies together to solve a number of enterprise business problems. As I assume the responsibility to grow this combined practice in EMEA, I'll extend my blogging to share some of the excitement and thinking we have around how the technologies from our Enterprise Developer Business Unit - including Flex, Flex Data Services and the numerous LiveCycle technologies - converge as an enterprise business platform.

I'd like for this blog post to initiate some thinking on what this might mean.

I expect that people who track this blog - by the nature of where it is generally aggregated - are already familiar with Rich Internet Application technologies. I expect these readers already have a strong understanding of the importance and effectiveness of a user-experience that enables consumers, customers, citizens, workers or all manner of other individuals (user is such a non-personal description of the various persona of people who interact with business through a user-interface) to perform their tasks with applications that are not only useful, but usable and desirable.

What is LiveCycle ?
These same readers may not be as familiar however with the LiveCycle suite of technologies. I'm not going to go into exhaustive detail on this suite of technologies, but would highly recommend a browse through the Adobe LiveCycle section of our corporate website. Nor am I going to attempt here to be exhaustive of the business benefits of LiveCycle, but will instead aim to call out some concrete examples of where the fusion of Flex and LiveCycle allows us to tackle even more of the business challenges that our richer and more effective user-experiences have set out to address.

The Business Benefits of RIA...
I'm a great believer in education through example, and understanding through analogy, so let me try and paint a picture of the current landscape.

The ineffectiveness of online application forms not delivering on the promises of 24/7 at-your-leisure access when delivered in a browser, is well understood. Take a mortgage or a loan application from your online bank - these are characterised as frustrating processes that typically employ between 8 and 11 different HTML pages, where each page refresh results in 5% of applicants making an abandonment decision. The problems of page-refresh are well understood - technological frustrations associated with navigating back through an already completed process or session time-outs, user-experience frustrations such as being forced to complete the form in a sequential manner (what I often compare to "reading a book through a straw") rather than more familiar "complete the easy stuff and come back to the hard stuff", or the situation where you need to go and find some supporting information, like your social security number. I can pitch this "failed promise of the Internet" for an hour, so I'll spare you here.

Rich Internet Applications replace these multi-step, complex processes with simpler, easier, more effective single-screen or guided-completion processes, often employing UI metaphors such as the accordion to deliver a user-experience that more effectively matches the interaction patterns of real users.

An analogous problem to financial service application forms, is the same problems manifesting themselves through retail checkout experiences - addressing these problems with RIA have been shown in blind A/B tests to improve the appalling abandonment rates of 75% with increased conversion rates of checkout customers by 50%. So with RIA, we're well on our way to delivering efficiencies through user-experience and design-led solutions that attack the problem from the user's perspective rather than a technology perspective.

I'll talk more of such design-led approaches to RIA solutions in future blog entries.

...fuse with the Business Benefits of LiveCycle
But typically, the rich user-experiences that we deliver with RIA are often the beginning of a more complex document-based process, that inevitably crosses the digital world to a world where people interact through paper.

Let's consider some of these inefficiencies, by returning to our loan application.

Immediately you complete your application (and by replacing that application process with a design-led RIA, there are many more of you that have completed that application compared to the old days of the several HTML forms) you enter the world of workflow, and the world of paper.

In fact, many organisations will insist that you become the protagonist in their paper play. The final step of your mortgage application will often require that you print your application as a form, sign that form, and post that form to the bank.

If you print the form, if you sign it, if you remember to put it in your bag, if you buy the envelope and the stamp and if you remember to post it, then some days later, once your piece of paper has survived the postal system and made it's way to the desk of a loan processing officer, your application is ready to be processed. Electronically. But it's a bit paper. So what are we going to have to do ... that's right, having taken you from the state-of-the-art RIA-enhanced electronic world back to a piece of paper, the very next step is to capture that form information digitally again.

So how will LiveCycle help us here? Well first and foremost, moving seamlessly between the RIA and the PDF world is a simple and obvious fusion of Flex and LiveCycle. One of the key aspects to LiveCycle, is the process of document generation - leveraging technologies such as LiveCycle PDF Generator to automate the creation of PDF files or LiveCycle Assembler to "form-stitch" together document fragments to create customised PDF documents.

More effective however, is to remove the paper-trail altogether, and this is where LiveCycle can really begin to optimise the behind-the-curtain processes in an enterprise RIA solution. In addition to creating a dynamic PDF representation of our application form data, LiveCycle Document Security will enable the customer to digitally sign and encrypt a document before it is electronically submitted to the bank for processing, removing the need for manual rekeying when the document is received.

However, if the bank does require receipt of a paper document with an ink signature, the manual rekeying can still be eliminated. LiveCycle Barcoded Forms automate the capture of user-provided data from printed or faxed forms, by representing that data as a 2-dimensional barcode that can be easily and rapidly scanned, removing the processing and errors associated with manual rekeying of user-supplied data.

Once your loan application is born again as an electronic application form in back-office systems it must be processed; typically this processing is a complex hand-off of your application between different departments, or different people within a department. Perhaps you have to be credit-scored, before your application is then allowed to proceed to the next department, who are responsible for checking your employer references. A gap in your employment perhaps triggers the need for a letter to be sent to you requesting further information - otherwise, your application progresses to a decisioning process that determines the maximum amount of loan you will be offered. You are then sent a letter either approving or declining the loan, and this kicks off another step in the workflow, where your approved loan exists for 30-days. After 30-days, your loan is no longer valid, until another credit-check has been performed. And all the while, you have no insight as to where you are in the loan approval process, or indeed whether your loan has even been received at all.

What we have here, is an example of a complex workflow associated with a transient document - your loan application - as it moves between a variety of systems and people. LiveCycle Workflow Server allows us to streamline these human-centric processes, allowing either the visual or programmatic assembly of "workflows", which allow your electronic application to move quickly and securely through an organisation.

Meanwhile LiveCycle Policy Server could be employed, ensuring that information remains confidential, specifying not only who has access to the document, but what they can do to the document, when they can do that to the document (for instance, once the customer receives their loan approval as a PDF, can they update their mobile telephone number in-site, but not change their address), and for how long they can make these changes. Furthermore, Policy Server will allow all these security policies to be updated even once a document has been issued - revoking access to a loan approval after 30 days, or even confirming that the user has printed the loan application approval, removing the need to send them a paper-copy in the post).

And what of keeping you, the customer engaged ? A Flex application upon a LiveCycle workflow, leveraging Flex Data Services, can offer real-time notification to a user as to the receipt, the progress and the success of their loan application. The enterprise technology stack enables a two-way communication between customer and bank, not a one-way flow of information into a black hole.

And the list goes on...
As I said earlier, I have no desire to be exhaustive in my overview of LiveCycle technologies in this post, but I hope that the above real-world scenario outlines how - effective as a Rich Internet Application can be - we can offer significant additional return on investment when the RIA on the front-end is supplemented with the process automation, document generation and information assurance services that LiveCycle can offer in the back-end.

And it's not just in financial services; think of all the online processes that you have considered that can be improved and innovated upon with RIA technology - not just financial services and online banking, but travel booking, online check-in for flights, retail commerce, making a movie reservation, booking seats at the theatre, hiring a car, submitting your tax return, filing your expenses for approval, etc, etc.

As limited as you are by your imagination, think how many of these opportunities for insanely great user-experiences also result in something physical and tangible in your hand as the result of a process of automations, approvals, workflows or generation of documents.

Like account statements. Like travel itineraries. Like boarding passes. Like movie or theatre tickets, with barcodes that can be scanned at point of sale or point of entry.

Think of how a richer user-experience can not only benefit business with inc reases in conversion rates, increases in the effectiveness of cross-selling and up-selling, increases in repeat-business or increases in customer acquisition through customer evangelism. Think of how a richer user-experience can benefit from the efficiencies of automatic and electronic processing.

Think of the value you can begin to offer your clients, and their customers. Think of how Flex and LiveCycle might work together for you.

Summary
A couple of years ago, I was using the phrase "Enterprise RIA" to define the kind of online applications that could benefit from a richer user-experience while performing complex integration with new and existing systems and infrastructure. The fusion of RIA and LiveCycle dramatically lowers the barrier to delivery of these enterprise RIA, upon a recurring solution platform for enterprise business applications.

I'm tremendously excited about the solution opportunities and business problems our consultants are going to be delivering with the combination of Flex and LiveCycle.

In future blog posts, I'll speak more of how some of these integrations can be achieved technically, whether you are a J2EE architect that wants API-level access to these services, or someone who would rather orchestrate these solutions in a visual development environment, and integrate them with your Rich Internet Applications.

Additionally, I'll be aiming to share some of the leadership our User Experience practice, and RIA and LiveCycle practice consultants are creating around Flex and LiveCycle.

I hope this blog post lifts the lid on a whole new world of enterprise RIA development, while kick starting your thinking about the solutions you could deliver, and the skills you could leverage or the partnerships you could create in order that you are more suitably positioned to deliver these solutions.

More Stories By Steven Webster

Steven Webster is the practice director for Rich Internet Applications at Adobe. Previously, he was the technical director at iteration::two, a world-leading Rich Internet Application consultancy based in Edinburgh, Scotland. Webster is the author of Reality J2EE: Architecting for Flash MX and coauthored ActionScript 2.0 Design Patterns for Rich Internet Applications (ActionScript 2.0 Dictionary) and Developing Rich Clients with Macromedia Flex with Alistair McLeod. Steven speaks regularly at conferences and user group meetings on technical and business aspects of RIAs. Steven is the core contributor to the open-source Cairngorm project, a microarchitecture for RIAs based on J2EE patterns which was innovated by iteration::two over a number of Flash and Flex RIA developments.

Comments (0)

Share your thoughts on this story.

Add your comment
You must be signed in to add a comment. Sign-in | Register

In accordance with our Comment Policy, we encourage comments that are on topic, relevant and to-the-point. We will remove comments that include profanity, personal attacks, racial slurs, threats of violence, or other inappropriate material that violates our Terms and Conditions, and will block users who make repeated violations. We ask all readers to expect diversity of opinion and to treat one another with dignity and respect.


@ThingsExpo Stories
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner, Product Manager of the Omega DevCloud with KORE Telematics Inc., discussed the evolving requirements for developers as IoT matures and conducted a live demonstration of how quickly application development can happen when the need to comply wit...
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Architect for the Internet of Things and Intelligent Systems, described how to revolutionize your archit...
MuleSoft has announced the findings of its 2015 Connectivity Benchmark Report on the adoption and business impact of APIs. The findings suggest traditional businesses are quickly evolving into "composable enterprises" built out of hundreds of connected software services, applications and devices. Most are embracing the Internet of Things (IoT) and microservices technologies like Docker. A majority are integrating wearables, like smart watches, and more than half plan to generate revenue with APIs within the next year.
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Opening Keynote at 16th Cloud Expo, Sandy Carter, IBM General Manager Cloud Ecosystem and Developers, and a Social Business Evangelist, d...
In his keynote at 16th Cloud Expo, Rodney Rogers, CEO of Virtustream, discussed the evolution of the company from inception to its recent acquisition by EMC – including personal insights, lessons learned (and some WTF moments) along the way. Learn how Virtustream’s unique approach of combining the economics and elasticity of the consumer cloud model with proper performance, application automation and security into a platform became a breakout success with enterprise customers and a natural fit for the EMC Federation.
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of profound change in the industry.
Discussions about cloud computing are evolving into discussions about enterprise IT in general. As enterprises increasingly migrate toward their own unique clouds, new issues such as the use of containers and microservices emerge to keep things interesting. In this Power Panel at 16th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the state of cloud computing today, and what enterprise IT professionals need to know about how the latest topics and trends affect their organization.
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society-changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his session at @ThingsExpo, Jason Mondanaro, Director, Product Management at Metanga, discussed how you can plan to cooperate, partner, and form lasting all-star teams to change the world and it starts with business models and monetization strategies.
Converging digital disruptions is creating a major sea change - Cisco calls this the Internet of Everything (IoE). IoE is the network connection of People, Process, Data and Things, fueled by Cloud, Mobile, Social, Analytics and Security, and it represents a $19Trillion value-at-stake over the next 10 years. In her keynote at @ThingsExpo, Manjula Talreja, VP of Cisco Consulting Services, discussed IoE and the enormous opportunities it provides to public and private firms alike. She will share what businesses must do to thrive in the IoE economy, citing examples from several industry sectors.
There will be 150 billion connected devices by 2020. New digital businesses have already disrupted value chains across every industry. APIs are at the center of the digital business. You need to understand what assets you have that can be exposed digitally, what their digital value chain is, and how to create an effective business model around that value chain to compete in this economy. No enterprise can be complacent and not engage in the digital economy. Learn how to be the disruptor and not the disruptee.
Akana has released Envision, an enhanced API analytics platform that helps enterprises mine critical insights across their digital eco-systems, understand their customers and partners and offer value-added personalized services. “In today’s digital economy, data-driven insights are proving to be a key differentiator for businesses. Understanding the data that is being tunneled through their APIs and how it can be used to optimize their business and operations is of paramount importance,” said Alistair Farquharson, CTO of Akana.
Business as usual for IT is evolving into a "Make or Buy" decision on a service-by-service conversation with input from the LOBs. How does your organization move forward with cloud? In his general session at 16th Cloud Expo, Paul Maravei, Regional Sales Manager, Hybrid Cloud and Managed Services at Cisco, discusses how Cisco and its partners offer a market-leading portfolio and ecosystem of cloud infrastructure and application services that allow you to uniquely and securely combine cloud business applications and services across multiple cloud delivery models.
The enterprise market will drive IoT device adoption over the next five years. In his session at @ThingsExpo, John Greenough, an analyst at BI Intelligence, division of Business Insider, analyzed how companies will adopt IoT products and the associated cost of adopting those products. John Greenough is the lead analyst covering the Internet of Things for BI Intelligence- Business Insider’s paid research service. Numerous IoT companies have cited his analysis of the IoT. Prior to joining BI Intelligence, he worked analyzing bank technology for Corporate Insight and The Clearing House Payment...
"Optimal Design is a technology integration and product development firm that specializes in connecting devices to the cloud," stated Joe Wascow, Co-Founder & CMO of Optimal Design, in this SYS-CON.tv interview at @ThingsExpo, held June 9-11, 2015, at the Javits Center in New York City.
SYS-CON Events announced today that CommVault has been named “Bronze Sponsor” of SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. A singular vision – a belief in a better way to address current and future data management needs – guides CommVault in the development of Singular Information Management® solutions for high-performance data protection, universal availability and simplified management of data on complex storage networks. CommVault's exclusive single-platform architecture gives companies unp...
Electric Cloud and Arynga have announced a product integration partnership that will bring Continuous Delivery solutions to the automotive Internet-of-Things (IoT) market. The joint solution will help automotive manufacturers, OEMs and system integrators adopt DevOps automation and Continuous Delivery practices that reduce software build and release cycle times within the complex and specific parameters of embedded and IoT software systems.
"ciqada is a combined platform of hardware modules and server products that lets people take their existing devices or new devices and lets them be accessible over the Internet for their users," noted Geoff Engelstein of ciqada, a division of Mars International, in this SYS-CON.tv interview at @ThingsExpo, held June 9-11, 2015, at the Javits Center in New York City.
Internet of Things is moving from being a hype to a reality. Experts estimate that internet connected cars will grow to 152 million, while over 100 million internet connected wireless light bulbs and lamps will be operational by 2020. These and many other intriguing statistics highlight the importance of Internet powered devices and how market penetration is going to multiply many times over in the next few years.