|By Gina Murphy||
|March 29, 2014 03:00 PM EDT||
Enterprise organizations are looking for service providers to be a trusted partner with them throughout the entire transition through steady state process. The key for cloud providers is to develop ongoing relationships with their customers using hands-on engagement processes from beginning to end. A high touch process ensures that customers engage with various members of the transition team throughout the three stages of the on-boarding process: Business and Technology Assessment, Transition Plan, and Business Reviews.
Business and Technology Assessment
Like most new technologies, cloud computing can require significant changes in business processes, application architectures, technology infrastructure, and operating models that must be properly understood before embarking on any new initiative. Having a well-thought-out strategy can mean the difference between success and failure. The first step to understanding these challenges is the assessment.
The purpose of the business and technology assessment is for customers to conduct a high-level evaluation of the environment, taking into consideration the complexities and nuances of the client's business environment and provide a clear road map of the scope of the project. Once the scope has been determined, the client is able to assess whether they want to take a "do it yourself" approach or select a partner to assist with the transition.
Prior to any cloud or hosting engagement, cloud service providers will have a group of highly trained personnel on the team to scope the project and assess the readiness of the organization. The technical team, which includes an engagement manager, representatives from sales, architecture, understands that each potential customer is unique in their needs and will approach the cloud from a variety of perspectives. The extended business team includes an executive sponsor, representatives from product management, and operations. Product management and operations help with ensuring the cloud service is supportable and sustainable over the long term but the entire team helps to work through any special requirements or compliance issues during the sales process.
As part of a this approach, each of these team members remains involved throughout the entire client lifecycle to ensure the transition is set up correctly, that it is secure and compliant, and the client gets what they need, when they need it.
The complete assessment includes a technical analysis, an economic analysis and a business and application analysis.
- Technical Analysis: Existing infrastructure and applications are reviewed to identify the services best suited for the cloud. The assessment covers key scalability and architectural issues, including server and application processes, and database transactions and scalability. Critical application interfaces also need to be assessed to determine the optimal cloud migration path.
- Business Analysis: Business and economic considerations play a major role in the decision to migrate to the cloud. Customers need to build comprehensive ROI and TCO models that provide economic justification for cloud migration.
- Business and Application Analysis: This analysis determines whether customers need to re-engineer business processes to leverage the cloud and whether their application needs to comply with specific regulations such as PCI, HIPAA, and SOX.
The Transition Plan
Once a potential cloud customer's level of business and technology readiness is understood, a plan is developed that includes the details of on-boarding and steady state management. The plan is essentially a roadmap that defines what the client can expect and when it will be delivered. It includes a detailed custom network design, any type of phased in implementation, escalation procedures, security and compliance considerations, SLA options, training, reporting, a timeline as well as when and how the team will get the environment in a steady state once the transition is complete.
The transition plan focuses on the impact of the customer, which includes the processes, policies and adjustments needed to move them from their current state to a new state. Some examples included in the plan are Service Transition, Change Management, Service Asset and Configuration Management, Release and Deployment Management, Service Validation and Testing, Evaluation, and Knowledge Management.
This is where choosing the right partner can really make a difference. The best partners will have the following capabilities:
- Tried and true migration methodology
- Experience in migrating infrastructure and applications to a cloud delivery mode
- Can specifically address a range of requirements including physical to virtual migrations project management and on-boarding
- The ability to implement a hybrid cloud model if customers want to migrate some, but not all, of their IT infrastructure and services to the cloud
- The ability to customize services to meet the need of the enterprise
This plan will also include the change of technologies, processes and policies to transform the organization. It utilizes technology to spearhead the vision, resolve, business case governance, accountability, workable approach and execution model, capacity planning and the ability to implement and operate.
The engagement manager and the implementation manager play critical roles during this phase. The dedicated engagement manager works directly with the client and harnesses the service provider's internal resources as issues arise while the implementation manager manages the day-to-day operational implementation. The client has multiple points of contact beyond the engagement manager including any of the team members such as the account manager, solution architects, sales, executive sponsor, or operations from the business and technology assessment.
Daily, weekly and monthly updates are provided on the progress of the migration.
At the conclusion of this phase, approximately 98% of the project is complete. It is over the next several months where operations fine-tune the remaining 2% of the project.
With a cloud platform, monthly charges are based on actual compute resources used; therefore it's critical that cloud-enabled applications run efficiently. Periodic performance tuning and load testing are necessary to optimize applications in the cloud.
Reporting to the engagement manager, the delivery manager and his or her team prepare a weekly report that identifies operating trends and specific incidents. The team will review these issues on a weekly call with the customer and develop additional operating procedures in response to the trends and incidents.
For example, a customer's service on a server goes down on Wednesday at 4:00am. The immediate problem is handled by the incident management process. Through the post-mortem process trend analysis, the service delivery team notices that it has happened every Wednesday at 4:00am for the past several weeks. This is when the team may develop additional standard operating procedures that mitigate the risk of the service going down regularly.
On a monthly basis, the delivery team will take a more holistic approach. They will be able to look at the usage patterns and determine how best to utilize the current resources using a number of parameters including consolidating under-utilized resources, and optimize based on time of day usage, on seasonal demand, and on business process usage variations.
Quarterly, the teams meet and look at the initiatives for the upcoming next quarter as well as revisit the business plan. At this time the teams determine the ongoing readiness to scale and support the upcoming initiatives.
Enterprises need to select a vendor that will partner with them through the entire on-boarding process. The key to a successful, secure and compliant implementation is a high touch engagement process from beginning to end.
Building low-cost wearable devices can enhance the quality of our lives. In his session at Internet of @ThingsExpo, Sai Yamanoor, Embedded Software Engineer at Altschool, provided an example of putting together a small keychain within a $50 budget that educates the user about the air quality in their surroundings. He also provided examples such as building a wearable device that provides transit or recreational information. He then reviewed the resources available to build wearable devices at home including open source hardware, the raw materials required and the options available to power s...
May. 30, 2015 05:30 AM EDT Reads: 4,543
In their session at @ThingsExpo, Shyam Varan Nath, Principal Architect at GE, and Ibrahim Gokcen, who leads GE's advanced IoT analytics, focused on the Internet of Things / Industrial Internet and how to make it operational for business end-users. Learn about the challenges posed by machine and sensor data and how to marry it with enterprise data. They also discussed the tips and tricks to provide the Industrial Internet as an end-user consumable service using Big Data Analytics and Industrial Cloud.
May. 30, 2015 04:30 AM EDT Reads: 5,856
SYS-CON Events announced today that BMC will exhibit at SYS-CON's 16th International Cloud Expo®, which will take place on June 9-11, 2015, at the Javits Center in New York City, NY. BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. BMC has worked with thousands of leading companies to create and deliver powerful IT management services. From mainframe to cloud to mobile, BMC pairs high-speed digital innovation with robust IT industrialization – allowing customers to provide amazing user experiences with optimized IT per...
May. 30, 2015 04:15 AM EDT Reads: 1,819
We certainly live in interesting technological times. And no more interesting than the current competing IoT standards for connectivity. Various standards bodies, approaches, and ecosystems are vying for mindshare and positioning for a competitive edge. It is clear that when the dust settles, we will have new protocols, evolved protocols, that will change the way we interact with devices and infrastructure. We will also have evolved web protocols, like HTTP/2, that will be changing the very core of our infrastructures. At the same time, we have old approaches made new again like micro-services...
May. 30, 2015 03:30 AM EDT Reads: 5,819
How do APIs and IoT relate? The answer is not as simple as merely adding an API on top of a dumb device, but rather about understanding the architectural patterns for implementing an IoT fabric. There are typically two or three trends: Exposing the device to a management framework Exposing that management framework to a business centric logic Exposing that business layer and data to end users. This last trend is the IoT stack, which involves a new shift in the separation of what stuff happens, where data lives and where the interface lies. For instance, it's a mix of architectural styles ...
May. 30, 2015 03:00 AM EDT Reads: 6,187
Connected devices and the Internet of Things are getting significant momentum in 2014. In his session at Internet of @ThingsExpo, Jim Hunter, Chief Scientist & Technology Evangelist at Greenwave Systems, examined three key elements that together will drive mass adoption of the IoT before the end of 2015. The first element is the recent advent of robust open source protocols (like AllJoyn and WebRTC) that facilitate M2M communication. The second is broad availability of flexible, cost-effective storage designed to handle the massive surge in back-end data in a world where timely analytics is e...
May. 30, 2015 02:00 AM EDT Reads: 6,561
Collecting data in the field and configuring multitudes of unique devices is a time-consuming, labor-intensive process that can stretch IT resources. Horan & Bird [H&B], Australia’s fifth-largest Solar Panel Installer, wanted to automate sensor data collection and monitoring from its solar panels and integrate the data with its business and marketing systems. After data was collected and structured, two major areas needed to be addressed: improving developer workflows and extending access to a business application to multiple users (multi-tenancy). Docker, a container technology, was used to ...
May. 30, 2015 01:00 AM EDT Reads: 2,830
The true value of the Internet of Things (IoT) lies not just in the data, but through the services that protect the data, perform the analysis and present findings in a usable way. With many IoT elements rooted in traditional IT components, Big Data and IoT isn’t just a play for enterprise. In fact, the IoT presents SMBs with the prospect of launching entirely new activities and exploring innovative areas. CompTIA research identifies several areas where IoT is expected to have the greatest impact.
May. 29, 2015 09:00 PM EDT Reads: 5,560
2015 predictions circa 1970: houses anticipate our needs and adapt, city infrastructure is citizen and situation aware, office buildings identify and preprocess you. Today smart buildings have no such collective conscience, no shared set of fundamental services to identify, predict and synchronize around us. LiveSpace and M2Mi are changing that. LiveSpace Smart Environment devices deliver over the M2Mi IoT Platform real time presence, awareness and intent analytics as a service to local connected devices. In her session at @ThingsExpo, Sarah Cooper, VP Business of Development at M2Mi, will d...
May. 29, 2015 04:27 PM EDT Reads: 985
The Industrial Internet revolution is now underway, enabled by connected machines and billions of devices that communicate and collaborate. The massive amounts of Big Data requiring real-time analysis is flooding legacy IT systems and giving way to cloud environments that can handle the unpredictable workloads. Yet many barriers remain until we can fully realize the opportunities and benefits from the convergence of machines and devices with Big Data and the cloud, including interoperability, data security and privacy.
May. 29, 2015 03:45 PM EDT Reads: 5,135
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In this session, James Kirkland, Red Hat's Chief Architect for the Internet of Things and Intelligent Systems, will describe how to revolutionize your architecture and...
May. 29, 2015 02:33 PM EDT Reads: 928
The Internet of Things is tied together with a thin strand that is known as time. Coincidentally, at the core of nearly all data analytics is a timestamp. When working with time series data there are a few core principles that everyone should consider, especially across datasets where time is the common boundary. In his session at Internet of @ThingsExpo, Jim Scott, Director of Enterprise Strategy & Architecture at MapR Technologies, discussed single-value, geo-spatial, and log time series data. By focusing on enterprise applications and the data center, he will use OpenTSDB as an example t...
May. 29, 2015 02:00 PM EDT Reads: 6,914
We’re entering a new era of computing technology that many are calling the Internet of Things (IoT). Machine to machine, machine to infrastructure, machine to environment, the Internet of Everything, the Internet of Intelligent Things, intelligent systems – call it what you want, but it’s happening, and its potential is huge. IoT is comprised of smart machines interacting and communicating with other machines, objects, environments and infrastructures. As a result, huge volumes of data are being generated, and that data is being processed into useful actions that can “command and control” thi...
May. 29, 2015 02:00 PM EDT Reads: 1,423
All major researchers estimate there will be tens of billions devices - computers, smartphones, tablets, and sensors - connected to the Internet by 2020. This number will continue to grow at a rapid pace for the next several decades. With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo, June 9-11, 2015, at the Javits Center in New York City. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be
May. 29, 2015 01:15 PM EDT Reads: 3,127
Scott Jenson leads a project called The Physical Web within the Chrome team at Google. Project members are working to take the scalability and openness of the web and use it to talk to the exponentially exploding range of smart devices. Nearly every company today working on the IoT comes up with the same basic solution: use my server and you'll be fine. But if we really believe there will be trillions of these devices, that just can't scale. We need a system that is open a scalable and by using the URL as a basic building block, we open this up and get the same resilience that the web enjoys.
May. 29, 2015 01:00 PM EDT Reads: 7,556
We are reaching the end of the beginning with WebRTC, and real systems using this technology have begun to appear. One challenge that faces every WebRTC deployment (in some form or another) is identity management. For example, if you have an existing service – possibly built on a variety of different PaaS/SaaS offerings – and you want to add real-time communications you are faced with a challenge relating to user management, authentication, authorization, and validation. Service providers will want to use their existing identities, but these will have credentials already that are (hopefully) i...
May. 29, 2015 01:00 PM EDT Reads: 4,811
SYS-CON Events announced today that MetraTech, now part of Ericsson, has been named “Silver Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York, NY. Ericsson is the driving force behind the Networked Society- a world leader in communications infrastructure, software and services. Some 40% of the world’s mobile traffic runs through networks Ericsson has supplied, serving more than 2.5 billion subscribers.
May. 29, 2015 01:00 PM EDT Reads: 2,512
Thanks to widespread Internet adoption and more than 10 billion connected devices around the world, companies became more excited than ever about the Internet of Things in 2014. Add in the hype around Google Glass and the Nest Thermostat, and nearly every business, including those from traditionally low-tech industries, wanted in. But despite the buzz, some very real business questions emerged – mainly, not if a device can be connected, or even when, but why? Why does connecting to the cloud create greater value for the user? Why do connected features improve the overall experience? And why do...
May. 29, 2015 12:42 PM EDT Reads: 1,100
SYS-CON Events announced today that O'Reilly Media has been named “Media Sponsor” of SYS-CON's 16th International Cloud Expo®, which will take place on June 9–11, 2015, at the Javits Center in New York City, NY. O'Reilly Media spreads the knowledge of innovators through its books, online services, magazines, and conferences. Since 1978, O'Reilly Media has been a chronicler and catalyst of cutting-edge development, homing in on the technology trends that really matter and spurring their adoption by amplifying "faint signals" from the alpha geeks who are creating the future. An active participa...
May. 29, 2015 12:30 PM EDT Reads: 1,422
Imagine a world where targeting, attribution, and analytics are just as intrinsic to the physical world as they currently are to display advertising. Advances in technologies and changes in consumer behavior have opened the door to a whole new category of personalized marketing experience based on direct interactions with products. The products themselves now have a voice. What will they say? Who will control it? And what does it take for brands to win in this new world? In his session at @ThingsExpo, Zack Bennett, Vice President of Customer Success at EVRYTHNG, will answer these questions a...
May. 29, 2015 12:13 PM EDT Reads: 940