|By Dana Gardner||
|May 5, 2014 07:45 AM EDT||
Heartland Payment Systems has successfully leveraged software-assurance tools and best practices to drive better security within its IT organization -- and improve their overall business performance.
In this first of a two-part series -- Does Software Security Pay? -- hear directly from Ashwin Altekar, Director of Enterprise Risk Management at Heartland, as he shares his insights and knowledge with Amir Hartman, the Founder and Managing Director at MainStay, a marketing and IT advisory services firm in San Mateo, California.
We’ll learn how Heartland, based in Princeton, New Jersey, has improved governance results in innovative ways across the organization, thanks to both security best practices and HP Fortify tools.
Hartman, who recently completed a software-assurance return-on-investment (ROI) study, also shares details from that study on how HP Fortify has impacted Heartland’s IT organization.
Here are some excerpts:
We found three main benefits to employing and institutionalizing a strong software security-assurance program with supporting tools. One was a saving that organizations are seeing. Second, it’s a risk-management benefit to the organization. Last, we actually saw some revenue protection benefits as well.
So I'm pretty excited to have Ashwin on the call today and have Ashwin share with us his experiences in deploying HP Fortify solutions and these practices within Heartland. Ashwin, give us a little bit of background, a little bit about yourself, and then describe the software security landscape at Heartland.
Ashwin Altekar: I've been working in information security for over a decade and have spent a large portion of my time performing application penetration tests and managing software-assurance efforts.
At Heartland, we take software security very seriously. We strive to be the trusted transaction provider, the trusted partner of the large number of merchants who depend on our payments and payroll services. With application security being such a large vector for attack, we’re very aware of the multiple controls necessary to keep our customers’ data secure.
We lean quite heavily on HP Fortify, first to understand, and then improve, our level of software assurance.
Hartman: Let's take people back a little bit. Please describe what the software-security scenario was like at Heartland before institutionalizing some of these practices and before implementing and rolling out Fortify. What did things looked like before? Then, talk to us about why you went in a new direction.
Altekar: Prior to Fortify, or any automated tools, we relied mostly on manual inspection by developers using common security guidelines like the Open Web Application Security Project (OWASP) or assessments done by third parties.
As our enterprise grew, it became harder and harder to be confident in our application-security posture with just manual inspection by development teams. Software assurance is very important to us, not just finding vulnerabilities, but understanding what percentage still remains. With manual efforts, there was just too much to do and not enough time.
We liked the breadth of programming languages supported by Fortify and we really liked the direct integration to the integrated development environment (IDE) for common IDEs like Visual Studio and Eclipse. So Fortify was just a natural fit for the need at the time.
Hartman: I would imagine that with the space that Heartland plays in, obviously these issues are quite sensitive. And if you look at the marketplace, you’re seeing this explosion of mobile devices and mechanisms by which consumers are transacting. It makes this issue even more front and center.
Altekar: Absolutely. Our primary product or service of facilitating transactions is provided through software. So Fortify is definitely a key product that helps us position ourselves as a secure company. And to do so, we need to understand what security issues we have in our software.
Hartman: What are some of the benefits that you've been able to deliver to the organization and to its customers through institutionalizing these practices and tools?
Altekar: At Heartland, we risk-rank our numerous applications and have various requirements on what each development team has to do to meet internal requirements.
One of our basic requirements is that all software applications be scanned using Fortify. From the information-security perspective, that has allowed us to understand what it is that we’re up against when we talk about software-security assurance. So, a large challenge is trying to figure out what it is we don’t know. Fortify allows us to quantify our level of effort and get the attention software security requires.
Also, we've been able to show the successes of many teams that embrace Fortify. They’ve been able to do more and learn more about software security in much less time.
Hartman: In the research that we did, we found similar results. We found quite a number of organizations that were able to reduce the amount of time the developers were spending identifying and remediating. Because of the automated mechanism, they focused their attention on developing new value-add applications.
It's reallocating their time. It’s not that this stuff isn’t important. Obviously it's essential, but if we've got a way to do this faster and then focus the developers’ attention on different areas that are more value add, that was a big win. I don’t know if that’s something similar what you’re finding as well, as developers are making it part of their DNA.
Altekar: We absolutely do find that. There’s an old expression for spell check that if you see the correct spelling seven times, you would finally get it right on the eighth.
Our developers are bit quicker in learning about security best practices, but Fortify allows us to do a very similar type of reinforcement when it comes to specific software-security issues. They’re able to see the right way to do secure development through Fortify and then learn from that.
Hartman: Some of the things we noticed were a little bit unexpected. When we went into the study trying to figure out how companies are benefiting from effective software security practices, we were going in with certain assumptions.
One of the assumptions was that some of these automated tools and practices are going to obviously save time and save money on the developer side. Certainly, if I can address and remediate things early in the development cycle, that’s going to save me a tremendous amount of resources and money, versus down the road in post production.
But there were a couple of areas that we found in terms of benefits that companies were experiencing that were a little bit unexpected, and there were some innovative uses.
Can you share with us a little bit from your perspective, and from Heartland's experience, some of the more innovative uses of these practices and Fortify related to software assurance?
Altekar: We provide broad warnings about software security issues in general at the enterprise level, and Fortify allows us to really target our training efforts on the issues we see at the project level.
We can discuss those specific topics with the development teams when we interact with them and we can even point out the specific remediation tips within Fortify. That’s very helpful.
Something else we’re looking to roll out right now is how we can visualize the different development teams and how they compare to each other in terms of software security. So we’re looking to see if we can incentivize secure development even before a line of code has been written.
Through some minor gamification, leveraging Fortify statistics between the various development teams here at Heartland, we hope to better train developers and, in turn, improve the overall development productivity.
There’s another interesting use that we have. At Heartland, from time to time, we acquire various companies or seek to be partners with them. During the evaluation phase, often we’ll use HP Fortify to determine the amount of work that we may need to do to get the acquired software into a production-ready state.
That has been helpful sometimes in negotiating the acquisition price or making sure that we factor that in and do and appropriate level of due diligence ahead of time.
Another common scenario for us is that we’re able to understand the quality of any third-party developers that we contract with and we can force strict standards on what secure development means.
Traditionally we enforce security through a legal contract that says the third party has to follow secure coding guidelines based on best practices, but with the implementation of Fortify we can say that they have to have a clean Fortify scan prior to finalizing a certain amount of work.
Lastly, our secure software development lifecycle (SDLC) process, which includes HP Fortify, signals to our partners -- especially our partners that value security -- that we’re very serious about software security and that we take a lot of the right steps, if not all the right steps, doing whatever we can to understand our vulnerabilities in software and to eliminate them.
Hartman: How this has differentiated, or been used to differentiate, Heartland? Obviously, in the space that you play in, security is at a premium, as is being able to ensure your customers that you've got a terrific approach. Can you talk to us about that in terms of whether this capability helps you differentiate in the marketplace?
Altekar: As I'm sure you know, security is more important than ever in our customers’ minds. When it comes to transactional security, we've heard of a few high-profile reports about payment security and breaches lately. That has really raised awareness and that’s great, especially since many of Heartland’s products and services focus on security.
Confidence in the quality and security of our software product is absolutely a differentiator. It allows our customers to focus on their business without having to worry about technical security issues in their day-to-day operations.
Having trust in a brand, having trust in a company and its products and services, is very important for our customers, and our secure SDLC allows us to articulate why it is they should have that confidence in us.
We can tell them that we have secure development training, we have a static source code analyzer, we use dynamic tools, we have manual inspection, we have third-party assessments. These are all things that especially our larger customers appreciate. They understand that this is what you need to do in today’s day and age to have secured products.
We’re able to elaborate on the multitude of things that we do, and many of our partners are very thrilled to partner with us because of that.
Hartman: Can you help us understand what were some of those key factors throughout this journey, and it is a journey? It's not just one quick little implementation and then you are off and running. It's definitely a journey from the customers we've talked to. What are some of those key success factors in institutionalizing such tools and practices across an organization?
Altekar: Journey is a great word for it. There have been so many times when I thought that we were finally at a place where we need to be, and then, one of the variables changed.
The first thing that you can do is be very clear about what development teams need to do for internal compliance when it comes to software assurance. That could mean setting specific metrics or making sure that they have well defined processes. But whatever is right for your organization, you have to repeat that message often.
I used to think that I was just constantly talking about security, and everyone was tired of it, but one of the key lessons I learned was that it's impossible for you to repeat that message too often. So be very clear about what it is you want them to do and say it often to anyone who will listen.
The second is to make it easy. Make it very simple for various development teams that integrate into your software assurance processes. So understand the challenges that individual teams face in implementing security during the development life cycle. One team’s problem, if they are doing an agile development process versus waterfall, could be very different depending on those scenarios.
Make sure you understand their challenges, whether it's process, time, or the right tools, and make sure that you’re able to solve for those. Thankfully, for us, Fortify has been very easy to integrate into the IDE. We've been able to automate with it, so it's been flexible in a number of different scenarios for us.
Finally, quantifying, measuring progress over time. It's very easy to sit back and say, “These guys implement Fortify” or “We have manual tests for them” or “They take all the required training,” but it's great to quantify each, so that you provide feedback to senior management and talk about many of the success stories.
If you can provide quantitative information and share those success stories everywhere throughout the organization, you’re able to reward everyone’s efforts. In summary, the key success factors are just to be clear about the message, make it easy for people to integrate, and then measure how well everyone is doing.
Hartman: That’s a great summary, and last one, especially to your point, sounds easy. It's not that trivial of an activity. It's being able to communicate to leadership as well as to the troops.
Leadership, especially in a set of measures or metrics that resonate with them, is not an easy task. There are a lot of activities that get done as far as software security and software assurance practices go, but translating that into a language that a senior business leader is going to understand is not an easy task. That’s a very good point.
A couple of last questions for you. If you could take a look back for us with this journey and when it started and the success you've had, is there anything you would do a little differently?
Altekar: One of the things I already mentioned was to be repetitive about the importance of software security and what needs to be done. There is always someone who hasn’t heard that message, and it's important for them to hear it as well.
The other thing is that it's okay to be a bit more realistic in what an organization can do. Just because there's lots of security work ahead of you, it doesn’t mean that the organization is able to get it all done immediately.
So it's important to create realistic goals and time frames that the organization can meet, versus trying to get everything done all at once. It changes from organization to organization on what that means, but I've learned to have realistic goals, rather than ideal goals.
Hartman: Going forward then, what's next for Heartland and specifically in this space? Can you paint us a picture for what's next in the horizon from an SSA standpoint, let's say, the next 12 months or so?
Altekar: I'm really excited for the next year at Heartland. We’re at a place where we have many of the right tools. We have many of the right controls at the right time during the software development lifecycle.
My next goal is to combine all our different tools and get even more value out of them running in sync with each other - trying to add one and one to get three, versus just the two that we have today.
Going forward, I’d really like to continue to automate and leverage the individual tools and get them working together so that we get, one, richer information about our security posture, but two, to get more actionable and precise information on what various development teams need to do, or what the security team needs to do to better support software assurance efforts.
You may also be interested in:
- HP ART Documentation and Readiness Tools Bring Better User Experience to Nordic IT Solutions Provider EVRY
- Nimble Storage Leverages Big Data and Cloud to Produce Data Performance Optimization on the Fly
- MZI Healthcare Identifies Big Data Patient Productivity Gems Using HP Vertica
- Thought Leader Interview: HP's Global CISO Brett Wahlin on the future of Security and Risk
- Panel explains how CSC creates a tough cybersecurity posture against global threats
- Risk and complexity: Businesses need to get a grip
- HP Vertica General Manager Colin Mahony on the next generation of analytics platforms
- Advanced IT monitoring Delivers Predictive Diagnostics Focus to United Airlines
- CSC and HP team up to define the new state needed for comprehensive enterprise cybersecurity
SYS-CON Events announced today that Hitrons Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Hitrons Solutions Inc. is distributor in the North American market for unique products and services of small and medium-size businesses, including cloud services and solutions, SEO marketing platforms, and mobile applications.
Oct. 24, 2016 11:00 PM EDT Reads: 1,992
Successful digital transformation requires new organizational competencies and capabilities. Research tells us that the biggest impediment to successful transformation is human; consequently, the biggest enabler is a properly skilled and empowered workforce. In the digital age, new individual and collective competencies are required. In his session at 19th Cloud Expo, Bob Newhouse, CEO and founder of Agilitiv, will draw together recent research and lessons learned from emerging and established ...
Oct. 24, 2016 09:45 PM EDT Reads: 1,359
November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Penta Security is a leading vendor for data security solutions, including its encryption solution, D’Amo. By using FPE technology, D’Amo allows for the implementation of encryption technology to sensitive data fields without modification to schema in the database environment. With businesses having their data become increasingly more complicated in their mission-critical applications (such as ERP, CRM, HRM), continued ...
Oct. 24, 2016 08:45 PM EDT Reads: 1,026
SYS-CON Events announced today that Enzu will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Enzu’s mission is to be the leading provider of enterprise cloud solutions worldwide. Enzu enables online businesses to use its IT infrastructure to their competitive advantage. By offering a suite of proven hosting and management services, Enzu wants companies to focus on the core of their online busine...
Oct. 24, 2016 08:30 PM EDT Reads: 1,325
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Oct. 24, 2016 07:30 PM EDT Reads: 3,204
Established in 1998, Calsoft is a leading software product engineering Services Company specializing in Storage, Networking, Virtualization and Cloud business verticals. Calsoft provides End-to-End Product Development, Quality Assurance Sustenance, Solution Engineering and Professional Services expertise to assist customers in achieving their product development and business goals. The company's deep domain knowledge of Storage, Virtualization, Networking and Cloud verticals helps in delivering ...
Oct. 24, 2016 07:15 PM EDT Reads: 1,049
SYS-CON Events announced today that Cloudbric, a leading website security provider, will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Cloudbric is an elite full service website protection solution specifically designed for IT novices, entrepreneurs, and small and medium businesses. First launched in 2015, Cloudbric is based on the enterprise level Web Application Firewall by Penta Security Sys...
Oct. 24, 2016 07:15 PM EDT Reads: 1,166
The best way to leverage your Cloud Expo presence as a sponsor and exhibitor is to plan your news announcements around our events. The press covering Cloud Expo and @ThingsExpo will have access to these releases and will amplify your news announcements. More than two dozen Cloud companies either set deals at our shows or have announced their mergers and acquisitions at Cloud Expo. Product announcements during our show provide your company with the most reach through our targeted audiences.
Oct. 24, 2016 06:15 PM EDT Reads: 4,757
In the next five to ten years, millions, if not billions of things will become smarter. This smartness goes beyond connected things in our homes like the fridge, thermostat and fancy lighting, and into heavily regulated industries including aerospace, pharmaceutical/medical devices and energy. “Smartness” will embed itself within individual products that are part of our daily lives. We will engage with smart products - learning from them, informing them, and communicating with them. Smart produc...
Oct. 24, 2016 05:45 PM EDT Reads: 1,501
SYS-CON Events announced today that 910Telecom will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Housed in the classic Denver Gas & Electric Building, 910 15th St., 910Telecom is a carrier-neutral telecom hotel located in the heart of Denver. Adjacent to CenturyLink, AT&T, and Denver Main, 910Telecom offers connectivity to all major carriers, Internet service providers, Internet backbones and ...
Oct. 24, 2016 05:00 PM EDT Reads: 3,636
SYS-CON Events announced today that Coalfire will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. Coalfire is the trusted leader in cybersecurity risk management and compliance services. Coalfire integrates advisory and technical assessments and recommendations to the corporate directors, executives, boards, and IT organizations for global brands and organizations in the technology, cloud, health...
Oct. 24, 2016 04:45 PM EDT Reads: 1,570
SYS-CON Events announced today that Transparent Cloud Computing (T-Cloud) Consortium will exhibit at the 19th International Cloud Expo®, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. The Transparent Cloud Computing Consortium (T-Cloud Consortium) will conduct research activities into changes in the computing model as a result of collaboration between "device" and "cloud" and the creation of new value and markets through organic data proces...
Oct. 24, 2016 04:30 PM EDT Reads: 1,367
WebRTC defines no default signaling protocol, causing fragmentation between WebRTC silos. SIP and XMPP provide possibilities, but come with considerable complexity and are not designed for use in a web environment. In his session at @ThingsExpo, Matthew Hodgson, technical co-founder of the Matrix.org, discussed how Matrix is a new non-profit Open Source Project that defines both a new HTTP-based standard for VoIP & IM signaling and provides reference implementations.
Oct. 24, 2016 04:15 PM EDT Reads: 2,787
The Internet of Things (IoT), in all its myriad manifestations, has great potential. Much of that potential comes from the evolving data management and analytic (DMA) technologies and processes that allow us to gain insight from all of the IoT data that can be generated and gathered. This potential may never be met as those data sets are tied to specific industry verticals and single markets, with no clear way to use IoT data and sensor analytics to fulfill the hype being given the IoT today.
Oct. 24, 2016 04:15 PM EDT Reads: 2,608
In his general session at 18th Cloud Expo, Lee Atchison, Principal Cloud Architect and Advocate at New Relic, discussed cloud as a ‘better data center’ and how it adds new capacity (faster) and improves application availability (redundancy). The cloud is a ‘Dynamic Tool for Dynamic Apps’ and resource allocation is an integral part of your application architecture, so use only the resources you need and allocate /de-allocate resources on the fly.
Oct. 24, 2016 04:00 PM EDT Reads: 3,728
We're entering the post-smartphone era, where wearable gadgets from watches and fitness bands to glasses and health aids will power the next technological revolution. With mass adoption of wearable devices comes a new data ecosystem that must be protected. Wearables open new pathways that facilitate the tracking, sharing and storing of consumers’ personal health, location and daily activity data. Consumers have some idea of the data these devices capture, but most don’t realize how revealing and...
Oct. 24, 2016 02:15 PM EDT Reads: 3,965
A completely new computing platform is on the horizon. They’re called Microservers by some, ARM Servers by others, and sometimes even ARM-based Servers. No matter what you call them, Microservers will have a huge impact on the data center and on server computing in general. Although few people are familiar with Microservers today, their impact will be felt very soon. This is a new category of computing platform that is available today and is predicted to have triple-digit growth rates for some ...
Oct. 24, 2016 02:00 PM EDT Reads: 34,160
In past @ThingsExpo presentations, Joseph di Paolantonio has explored how various Internet of Things (IoT) and data management and analytics (DMA) solution spaces will come together as sensor analytics ecosystems. This year, in his session at @ThingsExpo, Joseph di Paolantonio from DataArchon, will be adding the numerous Transportation areas, from autonomous vehicles to “Uber for containers.” While IoT data in any one area of Transportation will have a huge impact in that area, combining sensor...
Oct. 24, 2016 01:00 PM EDT Reads: 868
SYS-CON Events announced today that SoftNet Solutions will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. SoftNet Solutions specializes in Enterprise Solutions for Hadoop and Big Data. It offers customers the most open, robust, and value-conscious portfolio of solutions, services, and tools for the shortest route to success with Big Data. The unique differentiator is the ability to architect and ...
Oct. 24, 2016 01:00 PM EDT Reads: 913
SYS-CON Events announced today that MathFreeOn will exhibit at the 19th International Cloud Expo, which will take place on November 1–3, 2016, at the Santa Clara Convention Center in Santa Clara, CA. MathFreeOn is Software as a Service (SaaS) used in Engineering and Math education. Write scripts and solve math problems online. MathFreeOn provides online courses for beginners or amateurs who have difficulties in writing scripts. In accordance with various mathematical topics, there are more tha...
Oct. 24, 2016 01:00 PM EDT Reads: 1,015