|By Monica Paul||
|May 26, 2014 12:03 PM EDT||
The rise of mobile is still going strong and it shows no signs of stopping!, In 2013, analysts say there was an 81% growth of mobile devices worldwide.
Actually, according to the new Cisco report - "Mobile Data Traffic Forecast Update" - the mobile traffic in 2013 was 18 times the size of the entire internet in 2000. The study reports that in 2013 the internet traffic per user averaged 356MB of data a month. Even more amazing, is that the trend expects it to increase to 3GB per user in 2018.
All of these changes - the use of mobile data, the internet of things - all have real world applications on our businesses. Now, if you've been getting comfortable with BYOD so far, be careful with the expected twists and turns. More and more devices are being introduced to the market, new services and apps as well. Despite the turbulent start, everyone seems to be jumping on the BYOD wagon; but some companies, who are not planning ahead, should really start looking forward for those upcoming pot holes. CIOs can expect real security threats to emerge, hidden costs, legal affairs with employees and many other issues... The solution? An effective policy covering all angles of the BYOD practice from all its perspectives and of course an MDM tool.
Over the last months organizations' employees have embraced the BYOD practices, CIOs are concerned about security issues, lawyers have given their advice, and MDM vendors have taken their message to the companies. But while CIOs try to come up with the best solution to police this practice, users continue to buy more products and increase the type of devices.
Aberdeen considers that understanding what is going on is a must. They ran a survey this January to find out that 3 of 4 responders have a BYOD program in place; yet two thirds of these plans are not enforcing compliance, security, or legal policies.
Mark Charleton from Blue Solutions told us that CIOs are concerned and thankful with the MDM vendors for pushing their messages of compliance and security to the business managers. This helps them to take this topic to the management table in order to become a BYOD enabler together with the other operational areas including HR, Sales, Marketing, Operations and Legal.
However, all these concerns about hidden costs and hard-to-measure worker productivity don't matter to the employees as their convenience to have business and personal lives blended in one single device. Somehow the tables have turned, the employees are in the driver's seat!
The Dirty Little Secret
When it comes to BYOD expense reporting, employee's behavior isn't exactly criminal, but it is cheating. The temptation to submit a huge expense report for the personal smartphone that might have been used for work purposes could be too high to resist.
According to the mobile consultancy "Network Sourcing Advisors," even when the BYOD policies clearly state otherwise employees include their family plans, upgraded phones and termination fees to their BYOD expense plans. Executive globe-trotters would rack up huge international charges and float them past the inattentive eyes of finance.
Companies often counter this abuse by putting a monthly stipend or cap on reimbursement. But let's be honest, most people will ask for the highest stipend and sign up for the biggest data plan so that they won't be hit with overage charges.
The fact is that employees don't really want to pay for their smartphones, tablets, and laptops. They just want an easy-to-use device for their work and their personal life, and of course it is better if the company pays the bill.
This trend is racing towards chaos in the 2014. The number of smartphones, tables and even Laptops under the BYOD umbrella is increasing by day. Complications and confusions are forcing changes to BYOD policies.
Can you COPE?
Some few companies have enabled a hybrid approach called COPE - Company Owned, Personal Enabled - model. COPE is the opposite of BYOD. Businesses using a COPE strategy provide their employees with IT devices and gadgets to be used and managed by them; the companies maintain ownership of such devices, so they can monitor and control their activity to a complete degree. Besides business purposes, employees can use their devices for their personal activities. COPE may be a less expensive option that BYOD, in which employees are often reimbursed for all or part of the cost of the devices they buy. This is because if the company buys devices, it can generally get them for less than retail price. COPE also gives the company more power in terms of policing and protecting devices, thus reducing many of the BYOD risks.
In 2014 and 2015 companies not using COPE will put practical BYOD programs and policies in place. Both mobile models imply the need to accelerate the businesses and move to SaaS. To those that can't COPE, modernize their core applications and become mobile friendly will become a must.
More Strict BYOD Policies
Let's face it, not all companies have budget enough to COPE; so BYOD will yet continue to be a growing trend. Sooner or later, these companies will need to develop effective BYOD policies. Policies should be defined in each area according to the employees activities and needs, to then be detailed and defined mainly by the Finance, Human Resources, and Legal departments that will be in charge of the available budgets and the legal implications that follow.
Once these policies are set up, they can be merged with an MDM tool, this way all the devices would be safely managed and controlled by the responsible areas.
BYOD Lawsuits Loom as Work Gets Personal
Will BYOD lead to a rash of lawsuits from employees who feel violated? Or maybe a headline-grabbing, class-action lawsuit? Companies better make sure they have an explicit terms-of-use BYOD agreement.
Like most tragic love stories, the BYOD affair may end up abruptly. In the early days of BYOD, say, 2013, employees fell madly in love with the idea of using their own iPhones, Android smartphones and new tablets for work. They could finally ditch corporate-issued and boring cell phones.
In a beginning BYOD promised that employees and employers would live happily ever after. But the BYOD romance suddenly turned sour. Employees are now questioning the intrusion of corporate eyes on their personal devices. Why did the Internal IT turn their beloved smartphone into a spy that tracks their whereabouts? Employees are beginning to sense companies taking advantage of BYOD by intruding on personal time to get free work time.
If CIOs have hourly employees with BYOD smartphones, they might want to leverage MDM to control the company's email security and delivery rules to those devices; meaning, they can set a business rule that won't allow delivery of corporate email to a subset of users during off-hours. This rule should be also addressed in the BYOD terms-of-use agreement. This is just an example, and the tip of the iceberg.
John Timko, Marketing Director in LabTec Software explained that MDM software has thankfully advanced quickly and has come up with a fix. Now companies can control only corporate apps from a BYOD smartphone or tablet, leaving personal apps untouched. While this helps tremendously, it doesn't completely solve the problem.
Let's say a company buys the popular productivity app, Evernote, for employees to put on their BYOD smartphones. Since the company paid for the app, the company can remove it at any time regardless of the personal data the employee may have added such as a shopping list, recipes, vacation plans, or perhaps something more critical to their job.
In conclusion, companies need to have better protections against employee's lawsuits regarding the BYOD practice, a well developed terms-of-use agreement, and leverage MDM to ensure this agreement is followed. Truth is, employees tend to get a bit emotional when their privacy is being violated or their location is being tracked via a mobile device that they personally own. They don't like their personal data to be seen or wiped, either. When these things happen, companies can expect the wrath of a scorned employee.
In his keynote at @ThingsExpo, Chris Matthieu, Director of IoT Engineering at Citrix and co-founder and CTO of Octoblu, focused on building an IoT platform and company. He provided a behind-the-scenes look at Octoblu’s platform, business, and pivots along the way (including the Citrix acquisition of Octoblu).
Jan. 20, 2017 07:00 AM EST Reads: 9,065
For basic one-to-one voice or video calling solutions, WebRTC has proven to be a very powerful technology. Although WebRTC’s core functionality is to provide secure, real-time p2p media streaming, leveraging native platform features and server-side components brings up new communication capabilities for web and native mobile applications, allowing for advanced multi-user use cases such as video broadcasting, conferencing, and media recording.
Jan. 20, 2017 07:00 AM EST Reads: 6,849
Web Real-Time Communication APIs have quickly revolutionized what browsers are capable of. In addition to video and audio streams, we can now bi-directionally send arbitrary data over WebRTC's PeerConnection Data Channels. With the advent of Progressive Web Apps and new hardware APIs such as WebBluetooh and WebUSB, we can finally enable users to stitch together the Internet of Things directly from their browsers while communicating privately and securely in a decentralized way.
Jan. 20, 2017 03:00 AM EST Reads: 857
WebRTC is about the data channel as much as about video and audio conferencing. However, basically all commercial WebRTC applications have been built with a focus on audio and video. The handling of “data” has been limited to text chat and file download – all other data sharing seems to end with screensharing. What is holding back a more intensive use of peer-to-peer data? In her session at @ThingsExpo, Dr Silvia Pfeiffer, WebRTC Applications Team Lead at National ICT Australia, looked at differ...
Jan. 20, 2017 02:30 AM EST Reads: 5,024
The security needs of IoT environments require a strong, proven approach to maintain security, trust and privacy in their ecosystem. Assurance and protection of device identity, secure data encryption and authentication are the key security challenges organizations are trying to address when integrating IoT devices. This holds true for IoT applications in a wide range of industries, for example, healthcare, consumer devices, and manufacturing. In his session at @ThingsExpo, Lancen LaChance, vic...
Jan. 20, 2017 02:00 AM EST Reads: 6,572
With all the incredible momentum behind the Internet of Things (IoT) industry, it is easy to forget that not a single CEO wakes up and wonders if “my IoT is broken.” What they wonder is if they are making the right decisions to do all they can to increase revenue, decrease costs, and improve customer experience – effectively the same challenges they have always had in growing their business. The exciting thing about the IoT industry is now these decisions can be better, faster, and smarter. Now ...
Jan. 20, 2017 01:45 AM EST Reads: 4,266
Fact is, enterprises have significant legacy voice infrastructure that’s costly to replace with pure IP solutions. How can we bring this analog infrastructure into our shiny new cloud applications? There are proven methods to bind both legacy voice applications and traditional PSTN audio into cloud-based applications and services at a carrier scale. Some of the most successful implementations leverage WebRTC, WebSockets, SIP and other open source technologies. In his session at @ThingsExpo, Da...
Jan. 20, 2017 12:45 AM EST Reads: 2,848
Who are you? How do you introduce yourself? Do you use a name, or do you greet a friend by the last four digits of his social security number? Assuming you don’t, why are we content to associate our identity with 10 random digits assigned by our phone company? Identity is an issue that affects everyone, but as individuals we don’t spend a lot of time thinking about it. In his session at @ThingsExpo, Ben Klang, Founder & President of Mojo Lingo, discussed the impact of technology on identity. Sho...
Jan. 20, 2017 12:45 AM EST Reads: 4,120
A critical component of any IoT project is what to do with all the data being generated. This data needs to be captured, processed, structured, and stored in a way to facilitate different kinds of queries. Traditional data warehouse and analytical systems are mature technologies that can be used to handle certain kinds of queries, but they are not always well suited to many problems, particularly when there is a need for real-time insights.
Jan. 20, 2017 12:00 AM EST Reads: 6,342
You think you know what’s in your data. But do you? Most organizations are now aware of the business intelligence represented by their data. Data science stands to take this to a level you never thought of – literally. The techniques of data science, when used with the capabilities of Big Data technologies, can make connections you had not yet imagined, helping you discover new insights and ask new questions of your data. In his session at @ThingsExpo, Sarbjit Sarkaria, data science team lead ...
Jan. 19, 2017 09:45 PM EST Reads: 6,830
WebRTC has had a real tough three or four years, and so have those working with it. Only a few short years ago, the development world were excited about WebRTC and proclaiming how awesome it was. You might have played with the technology a couple of years ago, only to find the extra infrastructure requirements were painful to implement and poorly documented. This probably left a bitter taste in your mouth, especially when things went wrong.
Jan. 19, 2017 09:45 PM EST Reads: 7,713
WebRTC is bringing significant change to the communications landscape that will bridge the worlds of web and telephony, making the Internet the new standard for communications. Cloud9 took the road less traveled and used WebRTC to create a downloadable enterprise-grade communications platform that is changing the communication dynamic in the financial sector. In his session at @ThingsExpo, Leo Papadopoulos, CTO of Cloud9, discussed the importance of WebRTC and how it enables companies to focus o...
Jan. 19, 2017 07:30 PM EST Reads: 4,244
Providing secure, mobile access to sensitive data sets is a critical element in realizing the full potential of cloud computing. However, large data caches remain inaccessible to edge devices for reasons of security, size, format or limited viewing capabilities. Medical imaging, computer aided design and seismic interpretation are just a few examples of industries facing this challenge. Rather than fighting for incremental gains by pulling these datasets to edge devices, we need to embrace the i...
Jan. 19, 2017 05:30 PM EST Reads: 3,654
Jan. 19, 2017 05:15 PM EST Reads: 3,128
With major technology companies and startups seriously embracing IoT strategies, now is the perfect time to attend @ThingsExpo 2016 in New York. Learn what is going on, contribute to the discussions, and ensure that your enterprise is as "IoT-Ready" as it can be! Internet of @ThingsExpo, taking place June 6-8, 2017, at the Javits Center in New York City, New York, is co-located with 20th Cloud Expo and will feature technical sessions from a rock star conference faculty and the leading industry p...
Jan. 19, 2017 04:45 PM EST Reads: 3,781
In his General Session at 17th Cloud Expo, Bruce Swann, Senior Product Marketing Manager for Adobe Campaign, explored the key ingredients of cross-channel marketing in a digital world. Learn how the Adobe Marketing Cloud can help marketers embrace opportunities for personalized, relevant and real-time customer engagement across offline (direct mail, point of sale, call center) and digital (email, website, SMS, mobile apps, social networks, connected objects).
Jan. 19, 2017 04:00 PM EST Reads: 5,451
SYS-CON Events announced today that Catchpoint, a leading digital experience intelligence company, has been named “Silver Sponsor” of SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. Catchpoint Systems is a leading Digital Performance Analytics company that provides unparalleled insight into your customer-critical services to help you consistently deliver an amazing customer experience. Designed for digital business, C...
Jan. 19, 2017 03:45 PM EST Reads: 1,814
@ThingsExpo has been named the ‘Top WebRTC Influencer' by iTrend. iTrend processes millions of conversations, tweets, interactions, news articles, press releases, blog posts - and extract meaning form them and analyzes mobile and desktop software platforms used to communicate, various metadata (such as geo location), and automation tools. In overall placement, @ThingsExpo ranked as the number one ‘WebRTC Influencer' followed by @DevOpsSummit at 55th.
Jan. 19, 2017 02:00 PM EST Reads: 4,803
"There's a growing demand from users for things to be faster. When you think about all the transactions or interactions users will have with your product and everything that is between those transactions and interactions - what drives us at Catchpoint Systems is the idea to measure that and to analyze it," explained Leo Vasiliou, Director of Web Performance Engineering at Catchpoint Systems, in this SYS-CON.tv interview at 18th Cloud Expo, held June 7-9, 2016, at the Javits Center in New York Ci...
Jan. 19, 2017 01:15 PM EST Reads: 5,704
The 20th International Cloud Expo has announced that its Call for Papers is open. Cloud Expo, to be held June 6-8, 2017, at the Javits Center in New York City, brings together Cloud Computing, Big Data, Internet of Things, DevOps, Containers, Microservices and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding business opportunity. Submit your speaking proposal ...
Jan. 19, 2017 01:15 PM EST Reads: 5,205