Welcome!

Cloud Security Authors: Pat Romanski, Xenia von Wedel, Kevin Jackson, Mehdi Daoudi, Elizabeth White

Related Topics: @CloudExpo, Agile Computing, Cloud Security

@CloudExpo: Blog Post

GSX Solutions Launches GSX Monitor and Analyzer for IronPort By @xeniar | @CloudExpo #Cloud

GSX Monitor & Analyzer expands its scope to monitor all components to ensure quality of performance for applications

The ability to check the status of IronPort's health and usage is critical - and we allow you to do so from the same dashboard that also monitors the messaging servers. When IronPort fails, the entire email flow is shut down, meaning nobody in your organization can send or receive emails.

Tell us about GSX Monitor supporting IronPort. To start, what is IronPort?

JF Piot, VP Product Management of GSX Solutions: The original IronPort Systems, Inc., was a company that designed and sold products and services to protect enterprises against internet threats. IronPort is now owned by Cisco Systems and called ESA (Email Security Appliance), and is mainly used for mail security such as email encryption, anti-spam, and antivirus.

How does IronPort fit into your overall mission at GSX?

Piot: At GSX Solutions, our mission is to create consolidated monitoring and reporting solutions for collaboration environments. A deep understanding of customer needs has helped us create comprehensive tools for monitoring everything from Exchange to Office 365, SharePoint to Lync, and BlackBerry Enterprise Server to IBM Notes. We are deeply knowledgeable about all these environments, and know how to retrieve and deliver the kind of information that will make a difference in day-to-day operations. When we add a new environment or platform, it is because we are able to provide IT departments with a global view of the performance of unified collaboration applications, including the network, the database, the OS, and so forth.

GSX has been known to create solutions for collaboration environments, so why IronPort?

Piot: IronPort is an essential part of messaging environments because of its critical role in email security (anti-spam, antivirus, and encryption).

Why is it important to monitor IronPort?

Piot: As mentioned before, we are expanding the scope of GSX Monitor & Analyzer to not only assess performance of the application itself, but to also monitor all components that might impact the quality of performance of applications.

The ability to check the status of IronPort's health and usage is critical - and we allow you to do so from the same dashboard that also monitors the messaging servers. When IronPort fails, the entire email flow is shut down, meaning nobody in your organization can send or receive emails.

So what happens, and why?

Piot: What is most likely to happen is that performance and health issues will have an impact on the global email performance and service delivered to the users.

There are a number of reasons that could cause issues with IronPort. Incorrect configuration can cause the reception of way too many emails, for instance. Problems may also arise from issues with DNS configuration, performance, and health.

How does GSX help?

Piot: GSX Solutions allows you to monitor and report on IronPort health and performance from a single dashboard. It will also provide insights into network availability and latency while continuously testing and troubleshooting the messaging environment.

At the same time, GSX Solutions provides in-depth usage metrics for IronPort so that you know which types of emails have been processed and which types have been rejected, as well as troubleshoot cache issues.

Can you share more details on how you monitor IronPort?

Piot: We monitor IronPort at multiple levels. We perform end-user scenarios to make sure that the IronPort is delivering service, help troubleshoot any cache or DNS issues, and alert on email and spam indicator statistics.

Regarding end-to-end scenarios, GSX automatically and regularly sends an email to an echo service on the internet. This allows admins to know the availability and performance of the interaction between the IronPort and the messaging system - if emails are able to go through the IronPort to an external domain, and if emails are able to go from an external domain to an end-user mailbox.

When it comes to system health and usage, GSX is able to define if the IronPort is overloaded and if it is doing its job properly. We also look into system availability and performance, including CPU and RAM usage. We provide the usage per process and can alert on any problems that arise.

GSX also checks the disk IOs, which are a good indicator to prevent the IronPort from being saturated with requests; for example, if too many emails are going in and out of the appliance or if the virtual machine has resource issues.

GSX monitors the queue utilization and availability status. In order to process thousands and thousands of emails, the IronPort first stores them quickly into a queue, where they wait for processing. This is important in order to validate the sizing of the architecture.

Furthermore, if some messages are in the queue for more than a certain amount of time, GSX will alert you. If messages are stuck in queues, there is obviously an issue. It might be a configuration issue, a problem with the email recipient, or the outside domain could have major issues.

When it comes to system health monitoring, we check the mail transfer threads by displaying the number of active processes that send and receive email at the same time. This basically measures the load of the IronPort.

What about IronPort License Management?

Piot: GSX checks every license option availability in real-time. This can prevent any unexpected critical service failures.

How about email processing?

Piot: The system will perform multiple check to monitor how the IronPort is processing the flow of email. GSX will retrieve multiple counters to provide real-time visibility in the main job of the IronPort. The purpose of this is also to look into those processes to detect abnormal usage. This includes ingoing and outgoing connections - meaning how many emails enter and leave the IronPort. GSX also identifies the total number of active recipients to define the email usage of your organization. On any given day, the company admin needs to know: the number of messages received, recipients received, delivered recipients, and all the actions that have been successful.

GSX will also monitor any message failure indicators - such as bounced recipients, rejected recipients, deleted recipients - to represent everything that failed or might fail.

If these counters are rising significantly, it means that the company is sending emails to email addresses that never existed or no longer exist. The problem is that your company will be considered a spammer if this situation happens too frequently.

That is why it is so important to understand what's going on with your IronPort.

What other benefits do customers get from monitoring IronPort?

Piot: The last part of the IronPort that needs critical attention is definitely the DNS and cache activities.

The purpose here is to analyze the health of the cache, as it gives a very good understanding of any IronPort resource, network, or spam issues. This enables the administrator to proactively manage the health of the IronPort.

To this end, GSX checks the DNS requests, network requests, the cache hits / cache misses ratio, as well as the cache exception and cache expired.

To conclude, GSX provides a global dashboard that monitors your messaging environment as well as critical parts of your infrastructure. IronPort monitoring enables the administrator to drastically reduce the MTTR while sharing the health and usage of the IronPort to every involved team in the company.

More Stories By Xenia von Wedel

Xenia von Wedel is a Tech blogger and Enterprise Media Consultant in Silicon Valley and Paris, serving clients in a variety of industries worldwide. She is focused on thought leadership content creation and syndication, media outreach and strategy. She mainly writes about Blockchain, Enterprise, B2B solutions, social media and open source software, but throws the occasional oddball into the mix. Tip her if you like her articles: http://xeniar.tip.me

@ThingsExpo Stories
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
WebRTC is great technology to build your own communication tools. It will be even more exciting experience it with advanced devices, such as a 360 Camera, 360 microphone, and a depth sensor camera. In his session at @ThingsExpo, Masashi Ganeko, a manager at INFOCOM Corporation, introduced two experimental projects from his team and what they learned from them. "Shotoku Tamago" uses the robot audition software HARK to track speakers in 360 video of a remote party. "Virtual Teleport" uses a multip...
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
It is of utmost importance for the future success of WebRTC to ensure that interoperability is operational between web browsers and any WebRTC-compliant client. To be guaranteed as operational and effective, interoperability must be tested extensively by establishing WebRTC data and media connections between different web browsers running on different devices and operating systems. In his session at WebRTC Summit at @ThingsExpo, Dr. Alex Gouaillard, CEO and Founder of CoSMo Software, presented ...
A strange thing is happening along the way to the Internet of Things, namely far too many devices to work with and manage. It has become clear that we'll need much higher efficiency user experiences that can allow us to more easily and scalably work with the thousands of devices that will soon be in each of our lives. Enter the conversational interface revolution, combining bots we can literally talk with, gesture to, and even direct with our thoughts, with embedded artificial intelligence, whic...
SYS-CON Events announced today that Evatronix will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Evatronix SA offers comprehensive solutions in the design and implementation of electronic systems, in CAD / CAM deployment, and also is a designer and manufacturer of advanced 3D scanners for professional applications.
Leading companies, from the Global Fortune 500 to the smallest companies, are adopting hybrid cloud as the path to business advantage. Hybrid cloud depends on cloud services and on-premises infrastructure working in unison. Successful implementations require new levels of data mobility, enabled by an automated and seamless flow across on-premises and cloud resources. In his general session at 21st Cloud Expo, Greg Tevis, an IBM Storage Software Technical Strategist and Customer Solution Architec...
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
An increasing number of companies are creating products that combine data with analytical capabilities. Running interactive queries on Big Data requires complex architectures to store and query data effectively, typically involving data streams, an choosing efficient file format/database and multiple independent systems that are tied together through custom-engineered pipelines. In his session at @BigDataExpo at @ThingsExpo, Tomer Levi, a senior software engineer at Intel’s Advanced Analytics gr...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things’). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing? IoT is not about the devices, it’s about the data consumed and generated. The devices are tools, mechanisms, conduits. In his session at Internet of Things at Cloud Expo | DXWor...
Everything run by electricity will eventually be connected to the Internet. Get ahead of the Internet of Things revolution. In his session at @ThingsExpo, Akvelon expert and IoT industry leader Sergey Grebnov provided an educational dive into the world of managing your home, workplace and all the devices they contain with the power of machine-based AI and intelligent Bot services for a completely streamlined experience.
SYS-CON Events announced today that Synametrics Technologies will exhibit at SYS-CON's 22nd International Cloud Expo®, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Synametrics Technologies is a privately held company based in Plainsboro, New Jersey that has been providing solutions for the developer community since 1997. Based on the success of its initial product offerings such as WinSQL, Xeams, SynaMan and Syncrify, Synametrics continues to create and hone inn...